Managed Backup timing out on very large site

Unable to complete a Managed Backup in Snapshot on a site weighing in at 40Gb. We’ve tried all the usual steps of increasing server resources and adding defines to wp-config.php. But every attempt at a Managed Backup fails with a 504 timeout.

  • Dimitris Kalliris
    • Support Team Lead

    Hello there reza,

    hope you’re doing good today! :slight_smile:

    I’ve just made couple more tests but couldn’t make managed backups to complete successfully, so I’ve already created a report for our Second Level Support team in order to have a better look.

    Meanwhile, is there any server panel environment that you could use, like cPanel?

    If so, this could help us monitor server resources, so it’d be awesome if you could share some credentials with us. As this is public forum, you should send us your details through our safe contact form https://wpmudev.com/contact/#i-have-a-different-question using this template:

    Subject: “Attn: Dimitris

    – cPanel/Plesk credentials (host/username/password)

    – link back to this thread for reference

    – any other relevant urls

    Keep in mind the subject line as ensures that it gets assigned to me.

    Warm regards,

    Dimitris