{"id":223119,"date":"2024-09-16T05:23:07","date_gmt":"2024-09-16T05:23:07","guid":{"rendered":"https:\/\/wpmudev.com\/blog\/?p=223119"},"modified":"2024-09-16T04:38:11","modified_gmt":"2024-09-16T04:38:11","slug":"wpmudev-new-tickets-feature","status":"publish","type":"post","link":"https:\/\/wpmudev.com\/blog\/wpmudev-new-tickets-feature\/","title":{"rendered":"Our New Tickets Feature Makes Communicating with Clients a Breeze"},"content":{"rendered":"

We\u2019re launching a new feature on The Hub: Tickets<\/strong>.<\/p>\n

Now you can effortlessly communicate with your clients entirely within The Hub, with an easy-to-use instant ticketing system. Plus, it\u2019s entirely white label so it\u2019ll appear to clients as part of your own site.<\/p>\n

Why We Created Tickets<\/h2>\n

At the moment, you\u2019re probably using email or other 3rd party software to communicate with your clients and manage client requests.<\/p>\n

This makes keeping track of client communication scattered and time-consuming, and important client requests risk falling through the cracks.<\/p>\n

We wanted to make it easier to keep track of all requests in one place, so you can better communicate when building and managing your client sites.<\/p>\n

So, we created Tickets so clients can reach out to you (or your team) and you can respond to them from within The Hub – no more messy back and forth!<\/p>\n

How Does Tickets Work?<\/h2>\n

Think of Tickets as a simplified, better version of a CRM, similar to Trello, Jira or HelpScout. You can communicate with your clients via Tickets in many ways. <\/p>\n

For example, your clients can ask for support, request new products\/features, get assistance with their billing or reach out about anything else they might need help with.<\/p>\n

When a client needs something, they will put in a ticket for services and pay with a click. The service request will automatically go to the right person on your team, who will communicate with the client directly in the thread.<\/p>\n

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\nWhen the work is done the ticket will be completed and closed out, without anyone having to open another software.<\/p>\n

You can also use Tickets to earn more from your clients. When you charge for ticket support, you\u2019ll be able to easily send an invoice via Clients & Billing. Once the client pays, you can enable the ticket feature for that specific client.<\/p>\n

Communicate With Clients Without Leaving The Hub<\/h2>\n

Whether you are an agency with many team members, or you\u2019re serving your customers solo, Tickets will make responding to client requests simple and streamlined.<\/p>\n

Here\u2019s how:<\/p>\n

You<\/strong><\/p>\n