Aspects of Pop Up! stopped working

I’m not exactly sure when but noticed our newsletter popup stopped coming up. After some testing I’ve found it is because of the timer on the popup. If I set it to immediate and it will come up no problem. 3 seconds- not at all. The other aspect is the close button only reloads the page (while bringing the popup again) instead of just closing the signup box. I redownloaded the plugin today and did a clean install and rebuilt the newsletter signup, but nothing seems to fix it. Any help or direction would be appreciated.