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Fix Not Acceptable Mod_Security Error.

Suddenly I’m seeing an error on the back-end and front-end

https://cdn.livechat-static.com/api/file/v2/lc/att-old/8801096/75bcd5b4d2b657dc99ae94d2f1ba38e3/CO%20Testing%20Environment%20_%20Online%20Notary%20Institute%20-%20Google%20Chrome%202019-04-02%2004.21.02.png

https://cdn.livechat-static.com/api/file/v2/lc/att-old/8801096/4c1da5abb53f63efff38b4e9e57b76d4/Edit%20xAPI%20Content%20%E2%80%B9%20Online%20Notary%20Institute%20%E2%80%94%20WordPress%20-%20Google%20Chrome%202019-04-02%2004.06.40.png

It seems to be a mod security issue. Can you please check and help.

Tue, 2 Apr 2019 9:08:11
  • Kasia Swiderska
    • Support nomad

    Hello VMK,

    I have researched this and it looks like Hostgator doesn’t allow to disable mod_security from the .htaccess file.

    You need to contact HostGator and ask them to whitelist the particular domain the problem is showing on, for the particular rule that was triggering the lockdown.

    kind regards,

    Kasia