I can't restore my sites from my snapshot

Hi there,

I bought snapshot maybe 20 days ago and I’ve backing up my multisite every night.

My site got completely broken and I had to restart everything from the very beginning. I reinstalled wordpress, and wordpress multisite, and then put in the snapshot plugin. I then tried to restore from one of my previous snapshots.

What happens is that all of my sites appear to be restored but there is no content in them at all. I also can not enter into my individual sites like I was able to do. When I got to the url that the site was at previously I get “Error establishing a database connection”

I think that the problem is that snapshot did not back up all of my media uploads, and that’s why its not working.

Here is a video of me describing the problem