I'm still not getting the Ultimate Facebook update. How can i get the update?

Hi,

A while a go i purchased the wrong plugin (live stream). This is something i don’t want. I exchanged it for the ultimate facebook which works but when i go an tyr to update it, it’s not allowing me because my account thinks it’s still live stream.

I’ve coped with this problem for the pass few months and have been paying monthly on this. I’m really not happy on emailing back everytime through here with no results.

Can i get this fixed ASAP?

Thanks