Memberships – Upgrading / Unsubscribing

I posted a reply on another thread, but figured I’d make a new thread:

I am not sure if my problem belongs in this string or not but it sounds similar to my issue. We have membership configured and we are using Paypal Express with “Serial” memberships. We have three membership levels (Bronze, Silver, Gold) and three membership time periods for each (paying annually, monthly or quarterly) configured and I was hoping that by using the [renewalform] shortcode, a member would see the option to change their membership (either to a new level or a new subscription length) but all it does is give them is a message of what subscription they have and when it will expire or has expired.

Maybe we’re using this tool beyond it’s capabilities :slight_smile: Not quite sure but hopefully you can help!