New to the community? Start here

Payment page stuck on "processing"

Hi wpmudev team,

I’m testing the Stripe payment gateway on ProSites and can’t get a test payment to go through. I setup a test account on Stripe and when I try to run a test payment the page is stuck with “processing” in bottom right.

Did troubleshooting by disabling all other plugins and turning on basic theme. Still encountered same problem.

What else can I do?

Thu, 18 May 2017 10:43:53
  • Ash
    • Code Norris

    Hello Robert

    Please right click on chrome browser, click on console tab, refresh the page and try paying again and see if you see any error in the console.

    Besides, would you please post a link of your pro site page so that I can try too?

    Also, I can see you are using older version of Pro Sites, would you please update and try again?

    Have a nice day!

    Cheers,

    Ash

  • Robert
    • The Incredible Code Injector

    Hi Ash,

    Sorry for the late reply.

    OK I did see an error message that indicated my API secret key wasn’t right. Fixed that but still not working out.

    Now instead of the “processing” being stuck the page simply reloads and the payment input fields are empty. No confirmation thank you message is displayed. Check Stripe event log and nothing there.

    I don’t reveal site urls on public forums. It’s the 3rd site when looking at the list of my sites begining with “rev”. Once you enter the site you will have to enter /temp-access-now/ at the end of url to gain access

    I am testing this in development mode by the way. I mean I have NO SSL (TESTING) selected from the Pro Sites Stripe payment gateway page.

    I checked the console and found some errors:

    Error in event handler for (unknown): TypeError: Cannot read property ‘msg’ of undefined

    at chrome-extension://fjccjnfkdkdmjohokkjkkjhl/contentscript.js:41:10

    js.stripe.com/v2/channel.html?stripe_xdm_e=https%3A%2F%2Fwww.xxxxxx.com&stripe_xdm_c=default3752&stripe_xdm_p=1#__stripe_transport__:1

    Error in event handler for (unknown): TypeError: Cannot read property ‘msg’ of undefined

    at chrome-extension://fjccjnfkdkdmjohojoggodkigkjkkjhl/contentscript.js:41:10

    js.stripe.com/v2/m/outer.html#referrer=https%3A%2F%2Fwww.xxxxxx.com…79-a27c3a9ca&sid=067f3a-71-4e-9ec6-d34df4afd&preview=false&:1

    Error in event handler for (unknown): TypeError: Cannot read property ‘msg’ of undefined

    at chrome-extension://fjccjnfkdkdmjohojoggodkigkjkkjhl/contentscript.js:41:10

    m.stripe.network/inner.html#referrer=https%3A%2F%2Fwww.xxxxxx.com%2…79-a257ac3a9ca&sid=067f346a-7d61-4fe-9c6-d34df4afd&preview=false&:1

    Error in event handler for (unknown): TypeError: Cannot read property ‘msg’ of undefined

    at chrome-extension://fjccjnfkdkdmjogkjkkjhl/contentscript.js:41:10

  • Luís Lopes
    • QA

    Hi Robert ,

    Hope you’re doing well today and thanks for your patience here!

    You marked this topic as resolved, have you solved your issue? If you not, can you please send us the FTP details of your site, so we can give a closer look? If yes, please send it privately through our contact form:

    https://wpmudev.com/contact/#i-have-a-different-question

    Send in:

    Subject: “Attn: Luis Lopes”

    – WordPress admin username

    – WordPress admin password

    – Login url

    – FTP credentials (host/username/password)

    – Link back to this thread for reference

    – Any other relevant urls/information

    Cheers, Luís