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Subscription page missing option to upgrade

I have come across an issue where in setting up a subscription page and using [renewform] I am getting no option to actually do the upgrade. Please take a look at my screenie.

Is this correct what is displayed?

Kind Regards

Mark

Thu, 2 May 2013 20:36:23

mark_bonito
- Site Builder, Child of Zeus
- 53 pts: Hero points 177 pts: Rep. points LEVEL 4
Just noticed that the theme doesnt like the page when a member has no subscription too.

The css looks wrong.

Regards

Mark
Vaughan
- Ex Staff
- 3,412 pts: Hero points 23,618 pts: Rep. points LEVEL 30
hiya

thanks for posting.

can you try without using renewform?

it seems it does change considerably. i’ll ping @Barry for a bit of feedback.

what theme are you using? have you tested with the default 2012 theme?

thanks.
mark_bonito
- Site Builder, Child of Zeus
- 53 pts: Hero points 177 pts: Rep. points LEVEL 4
Hi Vaughan

Ive tried it without [accountform] and the renew subscription part is still messed up. Also tried it on 2012 theme and interestingly enough its still messed up. :S

Kind Regards

Mark
Jack Kitterhing
- Code Norris
- 13,199 pts: Hero points 20,416 pts: Rep. points LEVEL 30
Hi there Mark,

I hope you are well today.

That’s quite a strange error that it also doesn’t work on the 2012 theme, can you try disabling your other plugins and then seeing how it looks on the 2012 theme, can I have a link to the page in question?

I haven’t been able to replicate this error.

Thank you for being a WPMU DEV member!

Kind Regards

Jack.
mark_bonito
- Site Builder, Child of Zeus
- 53 pts: Hero points 177 pts: Rep. points LEVEL 4
Hi Jack

Thanks again for looking at this. Do you still have my login details from a previous issue. Or shall I email you?

Kind regards

Mark
Jack Kitterhing
- Code Norris
- 13,199 pts: Hero points 20,416 pts: Rep. points LEVEL 30
Hi there Mark,

I hope you are well today, if you could email them to me please :slight_smile:

You can send them through the following contact form https://wpmudev.com/contact/

Please choose the “I have a different question”

Thank you for being a WPMU DEV member!

Kind Regards

Jack.
Jack Kitterhing
- Code Norris
- 13,199 pts: Hero points 20,416 pts: Rep. points LEVEL 30
Hi there Mark,

I hope you are well today, sorry for the delay, I’ve just been taking a look at this.

In membership > options > membership pages, you have the subscription and accounts page set to the same page, this is why the option to upgrade may not be showing, as they either need to be separate pages or if you want them on the same page, you need to create a page, (you can place any content on said page), but it must contain the following two shortcodes.
```
[accountform]

[renewform]
```
Thank you for being a WPMU DEV member!

Kind Regards

Jack.
mark_bonito
- Site Builder, Child of Zeus
- 53 pts: Hero points 177 pts: Rep. points LEVEL 4
Hi Jack

Thanks for getting back to me.

That is exactly as I had it. I created a new page and used those codes. I have now tried removing the page for account leaving only the page I created with the code for [renewform]

Still same css problem.

If I leave the page options blank for renewing where would the member be able to view the default interface to renew?

Regards

Mark
mark_bonito
- Site Builder, Child of Zeus
- 53 pts: Hero points 177 pts: Rep. points LEVEL 4
Hi Jack

Any ideas what to try next?

When I leave the option blank to use the default interface I dont see any option to upgrade?

Where is the default interface found?

Kind regards

Mark
Jack Kitterhing
- Code Norris
- 13,199 pts: Hero points 20,416 pts: Rep. points LEVEL 30
Hi there Mark,

I hope you are well today.

The default interface should show without changing anything, the shortcodes didn’t work for you?

Thank you, sorry for the delay!

Kind Regards

Jack.
mark_bonito
- Site Builder, Child of Zeus
- 53 pts: Hero points 177 pts: Rep. points LEVEL 4
Hi Jack

No the shortcodes didnt work as this was what you were seeing at the start of the post.

Where will the upgrade option show if I leave the option blank? I can not see it anywhere?

Mark
Jack Kitterhing
- Code Norris
- 13,199 pts: Hero points 20,416 pts: Rep. points LEVEL 30
Hi there Mark (@mark_bonito)

I hope your well today, I do apologize about this problem your still having, do I have your permission to change some membership settings on your install? To see if i can get it to work :slight_smile:

Thank you for your patience on this.

Kind Regards

Jack.
mark_bonito
- Site Builder, Child of Zeus
- 53 pts: Hero points 177 pts: Rep. points LEVEL 4
Hi Jack

Sure thats no problem to check and change settings. Hope it makes sense to you.

Regards

Mark
Jack Kitterhing
- Code Norris
- 13,199 pts: Hero points 20,416 pts: Rep. points LEVEL 30
Hi Mark,

I have just been checking everything and changed a couple of things to double check (changed back now), but no difference, the CSS is extremely messed up, even more so when you click the sign up now button.

And the upgrade button won’t show, I’m going to flag Barry on this to provide his valuable insight, as I’ve used your exact setup and the upgrade button is working, so I’m a little lost as to why it won’t for you.

Some info for Barry:

Upgrade period Limit: 0 days

Access levels 4 (including my test one, visitor, monthly, free (for free trial) and yearly.

Subscription plans 2, both will free trials

monthly can’t upgrade to yearly plan.

Gateway, PayPal express only.

CSS is also not loading on the sign up page.

Thanks!

Kind Regards

Jack.
Barry
- DEV MAN’s Mascot
- 526 pts: Hero points 6,840 pts: Rep. points LEVEL 24
What gateways are your users / members shown as being on in your membership -> members page?

I notice above that you are using the shortcodes on your pages, but is also appears that you are setting the pages in the options page. You don’t need to do both and it may be worth removing the shortcodes from the pages you already have set up in the membership options as the subscription / account pages.
mark_bonito
- Site Builder, Child of Zeus
- 53 pts: Hero points 177 pts: Rep. points LEVEL 4
Ha!! Simple as that!

I took out the shortcode and its fixed the css! Awesome :stuck_out_tongue:

Thank you Jack and Barry :slight_smile:
mark_bonito
- Site Builder, Child of Zeus
- 53 pts: Hero points 177 pts: Rep. points LEVEL 4
@Jack

Other than the css on the upgrade page have you noticed that there is further problems?

Also there is no renew button? Does this only appear after a certain time frame?

Regards

Mark
Jack Kitterhing
- Code Norris
- 13,199 pts: Hero points 20,416 pts: Rep. points LEVEL 30
Hi there Mark,

I hope you are well today, glad the issue is resolved! :slight_smile:

With regards to the CSS, i haven’t noticed any further problems, is there anything you have noticed that isn’t correct or you believe may not be correct? Don’t hesitate to bring them up if there are :slight_smile:

Also with regards to the renew button, that will depend on your settings in membership > options > extras, membership renewal period, but if you are using PayPal express or similar along with serial subscription’s where they automatically renew the renewal button won’t show :slight_smile:

Thank you!

Kind Regards

Jack.
Jack Kitterhing
- Code Norris
- 13,199 pts: Hero points 20,416 pts: Rep. points LEVEL 30
Hi there,

I hope that you are well today and this issue is resolved, if this issue isn’t resolved please mark the not as resolved, re-open box below :slight_smile:

Kind Regards

Jack.

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