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enewsletter e-mail does not work

I setup this plugin but what ever i do in the setting for the SMPT the plugin will not send e-mails, everthing is setup correctly and ports are open.

As tried using an gmail account and it still does not work.

Message said e-mail setting are not correct or ports are blocked.

Need some help with this

Wed, 10 Jul 2013 17:30:36
  • Patrick Cohen
    • Technical Docs Wrangler

    Hi @Clive Baldwin

    Welcome to the forums!

    Yah, email settings can sometimes be a real PITA to configure just right.

    It is likely that the correct ports are not open on your server. This is almost always the case when the test connection fails.

    SMTP ports can change for each user, although it’s very unlikely. Most use standard ports.

    Google requires a much higher port than standard SMTP (25) that most people probably use. Unfortunately we can’t force their/your host to open ports so that the plugin can communicate through them.

    Here are settings you can test with until you find the configuration that works on your install.

    Also, see the examples and links on the plugin usage page:

    https://wpmudev.com/project/e-newsletter/#usage

    Gmail SMTP port: 465

    Gmail SMTP TLS/SSL required: yes

    POP3 – port 110

    IMAP – port 143

    SMTP – port 25

    HTTP – port 80

    Secure SMTP (SSMTP) – port 465

    Secure IMAP (IMAP4-SSL) – port 585

    IMAP4 over SSL (IMAPS) – port 993

    Secure POP3 (SSL-POP) – port 995

    Hope this helps.

  • Patrick Cohen
    • Technical Docs Wrangler

    Hi @Clive Baldwin

    Sorry to hear you’re still having difficulty with this.

    If you would like me to take a look behind the scenes, please email admin login using the form here: https://wpmudev.com/contact/

    Select “I have a different question” from the dropdown, and include the following:

    Subject line: Attn: Patrick Cohen

    Site URL: ___________

    Admin user: ______________

    Admin pass: ______________

    Forum thread: https://wpmudev.com/forums/topic/enewsletter-e-mail-does-not-work

  • Patrick Cohen
    • Technical Docs Wrangler

    @Clive Baldwin

    Oh dear, I’m very sorry. I’ve been having these damned hiccups with my feed reader lately (!) and appear to have missed the notification that you had indeed emailed us login info to your site. I checked our contact inbox though and your email is there.

    I see that you have found an alternative solution, but would you like me to still take a look? I have no difficulty in getting the email setup on my test sites.