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Ultimate Facebook Register Problem

Hi guys,

So when i go to register a new subsite via the facebook register page. It creates the website but just loads a blank page after the initial sign up. Hard to explain – test it out if you would like – register.bandhouse.me

I’ve narrowed down the problem to be one plugin.

I’m wondering how this plugin could even conflict with this register process as i don’t have it network activated and i don’t have it activated on the main site?

I’ve even tried to use the Plugin Organizer plugin to make sure it’s turned off on all of my main site pages. Still the same problem?

Any ideas guys?

Sun, 15 Sep 2013 14:05:08
  • Alexander
    • DEV MAN’s Mascot

    Hi @sticktrix1,

    Mind letting us know what plugin you determined was the conflict? Just took a quick look and noticed things were pretty slow. Some of the requests could have been timing out which could cause problems. This could be the plugin you’re referring to

    Can you try enabling WP_DEBUG mode? To do this, just go to wp-config.php and set WP_DEBUG to true. For example:

    define(‘WP_DEBUG’,true);

    If you’d like to prevent messages from showing to your users, you can enable debug logging. Here’s a code snippet to assist with this: http://git.io/gJANNQ

    Let me know what you find out.

  • sticktrix1
    • Design Lord, Child of Thor

    Hey Alex,

    I ran the debug,

    it didn’t show up anything that i expected –

    i expected to see something from the offending plugin – but i didn’t

    two lines were present however,

    fullwidth-audio-player/fullwidth-audio-player.php on line 651

    wp-content/plugins/avatars/avatars.php on line 1351

    the plugin i’m having the problems with is the pagelines woocommerce plugin.

    I know the easy option would be to disable that plugin , but that leaves me with more problems with trying to get woocommerce and pagelines to play nice.

  • Alexander
    • DEV MAN’s Mascot

    @sticktrix1,

    Just knowing the plugin files and line numbers isn’t very useful, can you please let me know what the actual error messages you received were?

    Still strange that it happens when the plugin as active on other sites and not the main one.

    Perhaps this isn’t a Ultimate Facebook issue, and is a registration issue. Could you try the registration process with Ultimate Facebook turned off? See if you can even setup sites with the other plugin active, or if it causes problems with the normal signup process as well. Might be a problem with Pagelines integration.

    Let me know what you find out here.

  • Alexander
    • DEV MAN’s Mascot

    Hi @sticktrix1,

    Would you be willing to allow me to login to your site and take a look at this?

    If this is ok, you can send info via our contact form: https://wpmudev.com/contact/

    – Choose “I have a different question”

    – Include my name in the subject “Alexander Rohmann”

    – Include a link back to this thread

    – Include super admin login information

    Thanks! I’d definitely like to help get this working for you. As we’re working with a few other third party plugins, I can’t guarantee we’ll be able to get this fully sorted but I’ll do whatever I can!

    Best regards,

  • Alexander
    • DEV MAN’s Mascot

    Hi @sticktrix1,

    I’ve taken a look, and I’ve made some interesting observations.

    First, I don’t think we can say for sure that the plugin causing the problem is the woocommerce one. I think the overall issue shows more signs of being a memory limit error. This means having just one more plugin active could push the site past the memory limit and cause an error.

    Can you try enabling WP_DEBUG mode? To do this, just go to wp-config.php and set WP_DEBUG to true. For example:

    define(‘WP_DEBUG’,true);

    If you’d like to prevent messages from showing to your users, you can enable debug logging. Here’s a code snippet to assist with this: http://git.io/gJANNQ

    Next, do you have any server cacheing going on? I installed Debug Bar to try observing the memory consumption, but it doesn’t play well with RetinaPress. I tried to deactivate RetinaPress temporarily, but even deactivated, it was still styling the admin area. I even tried clearing my cache and it didn’t make a difference.

    Let me know when WP_DEBUG is setup and I can take another look here.

    Best regards,

  • Alexander
    • DEV MAN’s Mascot

    Hi @sticktrix1,

    Thanks for getting that updated! I’ve taken a look, and I’m pretty sure this isn’t the Woocommerce Pagelines plugin.

    I’ve done enough test that we should have a good amount of debug info to use. Can you email me a copy of the debug.log file found in your wp-content folder?

    Thanks!

  • Alexander
    • DEV MAN’s Mascot

    Hi @sticktrix1,

    I’ve reviewed the log files, and I can confirm we’re definitely dealing with a memory error here:

    PHP Fatal error: Out of memory (allocated 19922944) (tried to allocate 122880 bytes) ...

    I found several instances of this problem. This would indicate that you’re simply overworking your server with too many active plugins, and possibly a memory heavy theme.

    You can try to increase the available memory to 512MB using the instructions here:

    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    If that doesn’t work, you can get in touch with your web host about upgrading the memory limit as well.

    You may even consider looking into other theme options. PageLines happens to be quite a memory hog. Checkout this page on their forums: http://forum.pagelines.com/topic/28123-fatal-memory-error-with-pagelines-theme/

    Best regards,