Support I am trying to implement the mailchimp plugin.

Hi Support

I am trying to implement the mailchimp plugin.

Followed the steps

1 install plugin

2 create mailchimp account

3 on mailchimp site created a new list.

4 on mailchimp site https://us8.admin.mailchimp.com/account/api/ i clicked create a api key.

5. I copied the api key via CTRL + C

6. I opened in wordpress the settings of mailchimp plugin.

7. I pasted the api key into the api key field

8. I clicked save settings.

9. I got the unexpected result Failed – Please check your key and try again.

10. I created another key and same error appeared.

What went wrong, did i forget a step?

Kind regards

Wido

  • aristath
    • Recruit

    Hello there @Wido, I hope you’re well today!

    Do you by any chance have any security plugins installed on your site?

    If you do, could you please try disabling these and test again?

    Also, please make sure there are no invalid characters (such as spaces for example) before or after the API key when you paste it.

    Please advise,

    Ari.

  • WIDO
    • New Recruit

    Hi Ari

    What kind of security plugins?

    I only have spam prevention plugins.

    After i pasted the api key i pressed home and then pressed backspace afterthat i pressed END and the delete key. So nothing will be in front or in the back./ But same problem

    Api failed.