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eNewsletter HTML editor button missing

I'm trying to edit html in my newsletters, but the content editor is not showing the button to access html – it only allows me WYSIWYG editing, which is not sufficient. The screenshots in your info page show an HTML button at top right, but it's not there in my installation of eNewsletter. What am I missing?

thanks

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Fri, 16 May 2014 8:50:34
  • Ian
    • New Recruit

    Hi – I can’t do this on my live client site, but I am running a copy on MAMP on my local machine. I’ve deactivated all plugins and changed to a default blank theme and it makes no difference – the HTML button is still missing.

  • PC
    • WPMU DEV Initiate

    Hey there Ian,

    Sorry I did not notice that before. The remote support is not available to single members.

    However, I would like to go ahead and help you fix this.

    I will need to have a closer look at your site with more details.

    Can you please send me your login details via our secure contact form

    1: Mark the email to my attention

    Attn: PC

    2: Include a link of this thread in the email

    3: Include WordPress admin / super admin details.

    4: While filling the form, select “I have a different question” from the list.

    Looking forward for a response on this.

    Cheers, PC

  • PC
    • WPMU DEV Initiate

    Hello there,

    Thanks for your email. Sorry about the delay here ! I was away on my weekly off and missed your email.

    I tried to login but the login details do not work. have you removed the access or have you managed to sort this out ?

    Please advise so that we can get this sorted out asap. Sorry again for the delay here.

    Cheers, PC

  • PC
    • WPMU DEV Initiate

    Hello there Ian,

    Thanks for standing by and sorry for the delay here. I have checked and tested on my lab site and it does not have a html email editor out of the box.

    The best way I could get html to work was create a new post, enter the html in the text editor and then switch to visual editor, copy everything and paste that in the enewsletter body.

    However that does not seem too ideal to me. I have sent a note to our lead developer for his feedback on the same and he will be around soon.

    Cheers, PC