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Slide In Not Showing on Front End

I recently installed the Slide In plugin and for some reason the “slides” are not being displayed on the front end. I’ve tried clearing both my website and browser cache and still nothing. It’s almost as though they are not being “triggered.”

Please help.

Mon, 27 Oct 2014 17:27:23
  • Tyler Postle
    • Recruit

    Hey Frank,

    Hope you’re doing well today and thanks for your question!

    Do you mind linking to a page where they should be showing? It is likely there is some javascript errors happening, perhaps caused from another plugin or your theme.

    Checking for plugin conflicts by deactivating all your other plugins would be a good idea too, then we can rule that out. You can also temporarily swap to the default 2014 theme to test for theme conflict :slight_smile:

    Look forward to hearing back on this Frank! Talk to you soon.

    All the best,

    Tyler

  • Frank
    • WPMU DEV Initiate

    I currently have it set up so that the slide in should show on all posts and to all users.

    Unfortunately, switching the theme and turning off all plugins would be very difficult since it is a live site with a lot of traffic.

    Let me know if you would like me to provide you with admin credentials so you can check into it deeper.

    Thanks,

    Frank

  • Tyler Postle
    • Recruit

    Hey Frank,

    Thanks for your response! In these cases it is usually a plugin conflict, I didn’t see any Js errors so it could be caching.

    Do you have a caching plugin? or security plugin? Try deactivating those and see if it works :slight_smile: If that still doesn’t work then we may need to get you to send your credentials in, or you can give us support access via:

    Admin dashboard – WPMU DEV > Support > Support Access > Grant Access.

    https://wpmudev.com/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Look forward to hearing back Frank!

    All the best,

    Tyler

  • Tyler Postle
    • Recruit

    Hey Frank,

    Hope you’re doing well today! Thanks for your patience.

    I checked out some of your other pages and it does look like you have a javascript error from a social media plugin, can you try deactivating the floating social media bar?

    Try that out :slight_smile:

    Sorry for the step by step process here but without doing the plugin/theme conflict check, troubleshooting may take a little bit longer.

    Look forward to hearing back Frank!

    All the best,

    Tyler

  • Frank
    • WPMU DEV Initiate

    Tyler,

    I tried deactivating the social sharing plugin you referenced (Digg Digg) and then cleared my cache. Unfortunately it did not resolve the issue. The Slide Ins are still not being triggered on the front end.

  • Tyler Postle
    • Recruit

    No need to apologize Frank! I should be the one saying sorry here. 3 day wait is no fun :slight_frown:

    Sorry about that. Would you mind granting access so I take a closer look at your settings?

    You can grant support access via WPMU DEV > Support > Support Access > Grant Access.

    I know you mentioned earlier that you weren’t keen on doing a full plugin conflict check; however, about if we do it through FTP? Then it should only take a few minutes to do. Basically we will re-name the plugins folder which soft-deactivates all your plugins then we will place the slide in plugin into a new “plugins” folder which will make it active again.

    If it works, then we know it’s a plugin conflict, if it still doesn’t then we know we should be looking elsewhere.

    Once the test is over we place all the plugins back into the “plugins” folder which re-activates them all :slight_smile:

    Let me know what you think!

    Talk to you soon Frank.

    All the best,

    Tyler

  • Frank
    • WPMU DEV Initiate

    Ok, I was finally able to get this issue resolved!

    I found this setting in the fixed widget plugin:

    Use jQuery(window).load() hook: Enable this option only if you have problems with other scroll oriented javascript code

    Enabling that option allowed the two plugins to work together.

    Thanks,

    Frank