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not transfering snapshot to s3

Hi,

I have set up snapshot, added in they s3 keys, made a snapshot…But it is not tranfered to amazon, it just sit in my host account…

what to do?

Sun, 23 Aug 2015 9:38:32
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  • Sajid
    • DEV MAN’s Sidekick

    Hi @Easymarketway

    Hope you are doing good today :slight_smile:

    Did you selected the correct bucket for you s3 account ?

    Also it can take some time to upload the package on s3 account and to be appear there, depending upon size of backup. It can also be problem with your backup file and max upload file size.

    We have similar thread before please take a look if that can help you figure it out.

    https://wpmudev.com/forums/topic/snapshots-fails-to-send-files-to-s3

    Take care and have a nice day :slight_smile:

    Cheers, Sajid

  • Easymarketway
    • Site Builder, Child of Zeus

    That tread dos not give an answer to what is wrong….

    Please there wpmudev staff, when you refer to a thread, make sure that tread have the solution and just so it is out of your to do list…

    As i stated in my opening, nothing happens, it does not transfer….

    The s3 key is added, the bucket is chosen….the snapshot is made, but not transferred…

    Why is this plugin so bad in made so nobody can figure out how to use it? It should be made so much more simple, and there are threads so many year back on transferring problems…

  • Sajid
    • DEV MAN’s Sidekick

    Hi @Easymarketway

    Hope you are doing good today :slight_smile:

    I am sorry that thread did not helped and delay. I thought it can the issue with max upload file size and post max size limit as stated above.

    Please enable support staff access and also send in FTP details to further investigate this issue. I would need to check the log, to get more details why its not uploading to S3. You can send in these details by using our secure contact form in following format.

    Subject: “Attn: Sajid Javed“

    -WordPress admin username

    -WordPress admin password

    -login url

    -FTP credentials (host/username/password)

    -link back to this thread for reference

    -any other relevant urls

    Select “I have a different question” for your topic – this and the subject line ensure that it gets assigned to me :slight_smile:

    https://wpmudev.com/contact/

    Look forward towards your response :slight_smile:

    Kind Regards

    Sajid J

  • Sajid
    • DEV MAN’s Sidekick

    Hi @Easymarketway

    Hope you are doing good today :slight_smile:

    I logged in using FTP and could not found any error message in debug.log to locate the issue. After doing some testing on your website.

    I figured that WordPress scheduling is not working on your website. Each time you create a backup snapshot scheduled the task to run backups and also to import to server to avoid timeout errors. Please check screenshot next file send is scheduled at 22 August and today is 25. It means the scheduled task never completed.

    We have exact same issue before with another member that ended with DNS misconfiguration. Are you also hosted on Host Nine ?

    Its basically not an S3 or any API issue. It is WP Cron that is not functioning properly on your website. I try adding the below code to enable alternate wp_cron. That does update the next files end date though and you will see ?doing_wp_cron=1440512347.4389810562133789062500 in query string resulting that. But it still did not moved the backup over S3 or GDrive (added by me for testing).

    define( 'ALTERNATE_WP_CRON', true );

    I have cleared all the existing schedules created by snapshot it does updates the next schedule time but not working.

    Please delete all of your test snapshots (download the important one) and then create a new snapshot.

    If its still not working then contact your host and tell them loopback is failing due DNS misconfiguration.

    Please this thread for exact same issue and yes its resolved :slight_smile:

    https://wpmudev.com/forums/topic/backups-failing-to-run-immediately-or-even-when-scheduled

    Let me know how it goes :slight_smile:

    Cheers, Sajid

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  • Easymarketway
    • Site Builder, Child of Zeus

    Hi,

    The site is hosted with Siteground….but the domain is with tsohost and goes through cloudflare, does that have an impact?

    So what i get from your answer is that i should try to make a new snapshot? and if that is not transferred i should contact siteground and say there is a loop problem?

  • Sajid
    • DEV MAN’s Sidekick

    Hi @Easymarketway

    Hope you are doing good today :slight_smile:

    Yes it most likely problem with your DNS configurations by you or your hosting company.

    Please contact them stating that looback requests (this is your site example.com calling to example.com/something/) not working their.

    You can send them thread link for reference in which developer already provided details for this issue.

    Take care and have a nice day :slight_smile:

    Cheers, Sajid