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I can't update my MarketPress eCommerce plugin on my site

It keep asking me to upgrade to update the plugin and I have, but the plugin is still not upgraded.

Mon, 28 Dec 2015 0:21:00
  • Milan
    • WordPress Wizard

    Hello @Takeebie,

    I hope you are having a good day and thanks for the asking. :slight_smile:

    This may happened due to not properly synchronizing your membership data with server data. So first step to debug is to synchronize your membership information with server. Please navigate to WPMU DEV > Updates > Available Updates and then press button saying "update" at the bottom of page as shown in attached screenshot.

    Do this first and even if doing so doesn't solve this problem then please contact our billing department directly via our secure Contact Form. Select "I've billing question". Our billing staff have more information than support staff here.

    I hope this helps you.

    Please let me know if there is anything else I can help you with.

    Best Regards,

    Milan Savaliya.

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  • Milan
    • WordPress Wizard

    Hello again @Takeebie,

    Hope you are doing well.

    Could you please contact our billing department for further help ? I am sure they can assist you well on this.

    Go to our https://wpmudev.com/contact/ page and select “I’ve billing question” and describe your problem and sent in to us. It will automatically received by our billing department and they will start assisting you as soon as possible.

    Cheers,

    Milan Savaliya.