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Issue with ultimate facebook plugin and theme

Ultimate facebook plugin won’t save changes on my site. I can confirm this is a conflict with my woocommerce theme, because the plugin works ok when I disable the theme.

I can’t change the theme, but I still need the plugin. Is there any way to solve this problem?

Wed, 13 Jul 2016 22:09:19
  • Rupok
    • Ex Staff

    Hi dacstyle, hope you had a wonderful day.

    First of all, I don’t know which theme you are using and if that is a paid theme or free. As I don’t have any access to that theme, it’s nearly impossible for me to say why this is happening. But as our plugin is working with default WordPress themes, that means its developed to be compatible with WordPress standard process. And probably your theme is deviating from WordPress Standard or there might be some conflict with the scripts your theme calls.

    However, your theme developer can give you best idea regarding this. Can you please ask them regarding this? We will be very glad to help if anything is required from our end.

    Please let us know how it goes.

    Have a nice day. Cheers!

    Rupok

  • dacstyle
    • Site Builder, Child of Zeus

    This is a paid woocommece theme, you can see it here:

    https://themeforest.net/item/catchy-multipurpose-woocommerce-theme/15136387

    I already asked the theme developer. Using the same reasoning as yours, the theme autor says:

    “You are using a lot of plugins, and all of them works, so seems this is not related to catchy theme, please ask to your plugin developer”.

    I do not know who is right, but there is more than 15 plugins on my site and the only one that does not work is Ultimate Facebook.

    Seem I need to check for any other similar plugin

  • Ash
    • Code Norris

    Hello dacstyle

    This is a funny reply from them. This plugin is used in more than 30K sites without any issue. You have 15 plugins, but not all of the plugins using js in admin end I believe.

    Let me check the issue, would you please grant support access from your Dashboard > WPMU DEV > Support > Support Access so that I can check?

    http://wpmudev.com/manuals/wpmu-dev-dashboard-enabling-staff-login/

    I will be happy to take a look :slight_smile:

    Cheers

    Ash

  • Ash
    • Code Norris

    Thanks for enabling support access. I have checked and found out that the error is coming from /wp-content/themes/catchy/js/megnor/admin/tm_metabox_script.js line no 8.

    When a js error is produced, it prevents the later script from execution. Here is a screenshot of your site where you can clearly see that the error is coming from the theme, please check below:

    [attachments are only viewable by logged-in members]

    Please forward this to the theme developer, and I believe they will be able to track it down.

    Hope it helps :slight_smile: Please feel free to ask more question if you have any.

    Cheers

    Ash

  • Ash
    • Code Norris

    They may try to add the following code:

    if (typeof this_id == 'undefined') return;

    after the following line:

    var this_id = jQuery(this).attr('id');

    Hope it helps :slight_smile: Please feel free to ask more question if you have any.

    Cheers

    Ash