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The Registration button of the registration page is not working

I created a membership form with “Sales Team Membership” and embed the generated shortcode to the register page. I conducted a test, filled up the said membership form and click “Register My Account” button but I get no reaction.

As I read the troubleshooting procedure, I disabled all activated plugins except “Membership 2 Pro” and “WPMUDev” plugin to check if there is plugin conflict but the said button is still not working, I’m using one of the default theme “Twenty Fourteen”, I also change the theme to “Able” theme with only the two plugin activated but still the button doesn’t work.

please see the video link for further investigation http://screencast.com/t/PWXnOe17d

The link of the page is

http://bellcommerce.com/register/

My web guy is Warren the website developer, If you have any question please let him know as well.

His email address is [address removed]

Tue, 31 May 2016 14:30:23
  • Nithin Ramdas
    • Support Wizard

    Hi Andrew,

    Hope you are doing good today. :slight_smile:

    Thank you for sharing the video, I tried to replicate exactly as shown in your video, but it seems to work fine, in my system. Since you have already performed plugin conflict test, I could only tell more about it, if I could check your configuration. Could you please grant support staff access so I can take a closer look.

    You can grant access from WPMU DEV > Support > Support Access > Grant Access or see this manual: http://wpmudev.com/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Please let us know once you enable access, so that we could get this sorted asap. Have a nice day. :slight_smile:

    Kind Regards,

    Nithin

  • Ash
    • Code Norris

    Hi Andrew

    I have checked your site and it seems there are lots of 500 internal server error to access some scripts. I am not entirely sure if that is the reason, but it could be. I have just tested the shortcode in my test site and I can confirm it works fine there.

    So, would you please contact your host to check if those folders and files have correct permission?

    Also, please post your htaccess here.

    Have an awesome day!

    Cheers

    Ash

  • Andrew
    • Design Lord, Child of Thor

    Hi Ash

    Please see the attached file.

    It is the .htaccess of my website(bellcommerce.com).

    I’m not sure what are the name of the folders and files that need to correct the access permission. I can not locate which folders and files in the server you are talking about.

    If you can provide screenshots of the said 500 internal server error that will also a great help to us.

    Note: My website is multisite configuration.

    Best regards

  • Ash
    • Code Norris

    Ohh sorry, I missed the screenshot, here it is attached again.

    Your htaccess is missing too, would you please make it a text file and attach? Or just paste the content here. If the content is very big, you can use pastebin and link here.

    Let me know what your host says about these errors.

    Have an awesome day!

    Cheers

    Ash

  • Andrew
    • Design Lord, Child of Thor

    Hi Ash

    Here is the .thaccess code:

    <IfModule mod_suphp.c>

    suPHP_ConfigPath /home/bellcomm/public_html

    </IfModule>

    <Files php.ini>

    order allow,deny

    deny from all

    </Files>

    RewriteEngine On

    RewriteBase /

    RewriteRule ^index.php$ – [L]

    # add a trailing slash to /wp-admin

    RewriteRule ^wp-admin$ wp-admin/ [R=301,L]

    RewriteCond %{REQUEST_FILENAME} -f [OR]

    RewriteCond %{REQUEST_FILENAME} -d

    RewriteRule ^ – [L]

    RewriteRule ^(wp-(content|admin|includes).*) $1 [L]

    RewriteRule ^(.*.php)$ $1 [L]

    RewriteRule . index.php [L]

    I checked the folder and files and fixed the said 500 Internal Server Error but I still get no luck.

    Please let me know if you need anything else.

    Cheers

  • Kasia Swiderska
    • Support nomad

    Hello Andrew,

    There was one more error in console log on your site. Google maps API was added twice. I disabled plugin WP Job Hunt that was adding maps second time and registration is working now (you can check that there is new user on your site “wpmudev”:wink:.

    Because there this script was added twice it was breaking Membership 2 pro scripts.

    It looks like that other plugin that is adding maps is gpp-shortcodes. Maybe you don’t need those both plugins or you can try disable adding google maps script in one of them?

    kind regards,

    Kasia