shortcode not processed by plugin

I use WP 4.5.2 and the WP Pro Quiz plugin and I have the following problem.

I need to use shortcodes in the quiz texts of this plugin. I use them to customize texts based on information related to the connected user, that I manage on my own.

Shortcodes work fine for almost every text, such as the question correct and incorrect texts / quiz result text / question indice text, but not for answers texts.

When we put a shortcode in a question answer text, the shortcode is not processed and is displayed “as is”.

I have the problem whether I use the 2016 theme or Divi theme from Elegant Themes, so I think this is a plugin related issue, not a theme related issue.

I have access to the source code of the plugin, but it is huge.

What I should be looking for, and where, to correct this problem by myself.

The plugin author does not answer to any support request for months.

  • Adam Czajczyk
    • Support Gorilla

    Hello Luce,

    I hope you’re well today and thank you for your question!

    I found this WP Pro Quiz plugin:

    https://wordpress.org/plugins/wp-pro-quiz/

    Is this the one you’re using?

    I briefly reviewed this plugin’s code and it’s indeed quite complex and tweaking it would be a bit beyond the scope of this forum. I wasn’t able to find any “built-in” filter that you could use to simply apply shortcodes there but the general suggestion would be to track down the place in the code that’s displaying these answers and then follow the path “down the road” to try to find out the originating point where the answer is fetched from the database. Most likely either there is a filter that could be utilized or this would have to be adjusted directly in plugin’s code though it’s not recommended.

    I think the still the best option here would be to keep “nagging” the developer but in case he didn’t respond you may want to ask some freelance developer for help so he/she would analyze plugin’s code and hopefully be able to find a solution. You may want to post a question on our “Jobs & Pros” job board (please note: no WPMU DEV staff involved!) here:

    https://wpmudev.com/wordpress-development/

    Best regards,

    Adam