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Domain Mapping – No Tools Menu Option

Hi All,

I have seen a ton of posts with the same issue that I am experiencing, but none seem to have a fix (or one that helps me) – so apologies for yet another post on this topic…

“I have installed and activated domain mapping plugin in my multisite installation.

I have copied sunrise.php and put define( ‘SUNRISE’, ‘on’ ); to wp-config.

But I do not have option/setting to set domain in tools menu in specific site.”

Any clued up guru’s out there willing to clear this one up ?

Thanks.

Sun, 18 Dec 2016 19:36:24
  • Adam Czajczyk
    • Support Gorilla

    Hello sdlx,

    I hope you’re well today and thank you for your question!

    This is usually related to the same issue: an attempt to map the domain to the main site of the Multisite install :slight_smile: The Domain Mapping plugin doesn’t support that.

    When you install the plugin on your Multisite and you are still logged in as a super-admin, you will find general settings for Domain Mapping on “Network Admin -> Settings” page.

    If you then go to the dashboard of any sub-site of your Multisite, the domain mapping menu should be under “Tools” menu if you are logged in as super-admin or an admin of that sub-site. There’s no “Domain Mapping” item under “Tools” menu on main site though because Domain Mapping doesn’t work for main site.

    Can you please check your site and confirm that?

    If that’s not the case, I would like to take a closer look so could you please then grant me a support access to it? Here’s a guide on how to do this:

    https://wpmudev.com/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Best regards,

    Adam

  • Adam Czajczyk
    • Support Gorilla

    Hello sdlx!

    We don’t provide “one on one real time” support if that’s what you mean by me being free to connect :slight_smile: I will surely be happy to take a look at your site and assist you though!

    Can you please give me here a bit more details on that issue that you are referring to? So I knew what I should be looking for and what should I check?

    Looking forward to your replay,

    Adam

  • sdlx
    • The Incredible Code Injector

    Hey Adam,

    I was referring to the “royal we” !

    Not sure how it works from the supoort side – but I have opened access.

    As I say, I feel the issue is more multisite related. I am only able to create subdomains on the installation for new sites and these then dont show up in my listings after I create them. Something just doesnt sit right.

    Regards,

  • Predrag Dubajic
    • Support

    Hi sdlx,

    When you select site in question when starting a thread we can see that site URL in thread info :slight_smile:

    I had a look at our site and tried creating new subsite but it goes to 404 page after creation so there are few things you can start with.

    First one is to check your .htaccess file and make sure that you’re using correct one for subdomain multisite installation, you can find that here:

    https://codex.wordpress.org/htaccess#WordPress_3.5_and_up

    Next this is to check if your hosting provider actually supports subdomain installation because some hosts unfortunately don’t, and also check with them if subdomain wildcard is properly configured for your site.

    Let us know how it goes :slight_smile:

    Best regards,

    Predrag

  • sdlx
    • The Incredible Code Injector

    Hey there Predrag,

    Good to hear from you again. Hope all is well.

    OK – I added *.subdomains with my new hoster.

    Now I can add the new site as a subdomain and see it in Network Admin Sites – but it does not show up in the Network Menu.

    However, from Network Admin Sites – I can see it listed AND can visit its dashboard AND can see and edit the Domain Mappings tab under settings. Although I get the “Domain Name is Unavailable” error claiming that it cant be updated yet (asking me to wait 15mins-72hrs).

    So DNS propagation aside, I can add the site but it wont show under the My Sites dropdown.

    (.htaccess file was fine)

    I can also see the domain that wpmudev support added too.

    Any other thoughts ?

    Thanks.

  • Predrag Dubajic
    • Support

    Hi sdlx,

    I’m well, thanks for asking, hope the same is on your side :slight_smile:

    Ok, the subsites are working properly now on your network and I checked about the My Sites dropdown so here’s the thing.

    My Sites dropdown will show only the ones you’re admin of, and if I go to your brokz subsite I can see that your super admin account is not listed as one of the admins there.

    If you want that site to show for your super admin in dropdown you need to go to Users panel for that subsite, click on Add New button and add existing account – your super admin account.

    I can also see the domain that wpmudev support added too.

    This is also not showing because I created separate admin account for that subsite, you can now remove that subsite completely :slight_smile:

    As for the DNS propagation, this can take up to 72 hours as stated in notification so it might be a matter of waiting game and you can check later on if you can map your domain.

    Best regards,

    Predrag

  • sdlx
    • The Incredible Code Injector

    Sorry for the late reply – Christmas festivities getting in the way of some work here ! :slight_smile:

    Thanks for clearing up the visibility point with the superadmin permissions – very good spot ! well done !! :slight_smile:

    Seems pretty odd why it would not automatically default to not including the superadmin as a “localised” admin though… but thats another topic for another day.

    Looking at this closer, I think I also have an issue with the DNS of subdomains with this hoster.

    I am reaching out to their support teams and seeing if they have had experience with client trying to use Multisite in their environments. Will keep you all posted.

    Regards,

    S

  • Predrag Dubajic
    • Support

    Hi S,

    Seems pretty odd why it would not automatically default to not including the superadmin as a “localised” admin though… but thats another topic for another day.

    This is default WP network behaviour and Super-admin isn’t added as admin of subsites as he already has full access to every subsite on network because he’s, well, super :grimacing:

    Let us know of your hosting support answer and if there’s anything else we can help with here.

    Best regards,

    Predrag