'message-read' notification emails sent multiple times

Good evening,

I have activated the option:

Email me when my sent messages are read

Suppose user X sent a message to user Y

when user Y reads the message, an email is sent to user X informing him that user Y has read his message.

The problem is that every time user Y reads the same message, an email is sent ‘again’ to user X informing him that user Y has read the message.

  • Predrag Dubajic
    • Support

    Hi Layal,

    Thanks for the additional info, I did some tests with the admin account and I was still unable to replicate this issue with emails being sent each time message was read, I was only getting an email first time the message was read.

    Can you tell me if there are some specific steps I could follow to replicate this, is it perhaps happening to you only when message is opened from email or you simply go to Inbox with user X and click on inbox messages received from admin?

    Can you try disabling your other plugins and switching to default theme so we can see if there’s anything there conflicting with Private Messaging emails?

    Best regards,

    Predrag