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WP SMUSH WONT LOAD – BLANK PAGE

WP SMUSH has an issue, it won’t load and just displays a blank page. First time I have had this issue. I am using Monstroid by template monster but I need this fixed ASAP.

Tue, 12 Sep 2017 21:57:58
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  • Michael
    • Design Lord, Child of Thor

    Have you tried:

    – Deleting the plugin and reinstalling it again.

    – Clearing out cache from any caching plugin.

    – Press CTRL+F5 to force refresh the page.

    – Press F12 for most web-browser consoles and checking if there’s anything actually loading or debug warning.

    – Add “define( ‘WP_DEBUG’, true );” under your “wp-config.php” file and checking if WordPress outputs any warning/error messages in the debug log.

  • Chris Avery
    • WPMU DEV Initiate

    Oh haha! I have not requested any help before, I did not know it pushed it to the forum as well. Thank you for trying to help, but yes tried all of these. Its appears to be an odd issue. Going to assess plugins now and see if that helps.

  • Michael
    • Design Lord, Child of Thor

    If you are using W3 Total Cache plugin or similar caching, consider disabling it (to test) or removing the object caching option from it. That’s could likely be a cause for blank pages to occur like that.

    Another cause is running out of memory, so try increasing WordPress memory allowance (depending on how much server memory you have available). For example, edit the ‘wp-config.php’ and add:

    define( ‘WP_MAX_MEMORY_LIMIT’ , ‘512M’ );

    Finally check your server’s PHP version is 5.4 or higher. Same deal with MySQL drivers. Older might also cause issues and is quite dated/unsecure now anyways, so consider updating that. Either under your hosting cpanel, backend, or requesting it from your hosting provider support.

  • Chris Avery
    • WPMU DEV Initiate

    Another cause is running out of memory, so try increasing WordPress memory allowance (depending on how much server memory you have available). For example, edit the ‘wp-config.php’ and add:

    define( ‘WP_MAX_MEMORY_LIMIT’ , ‘512M’ );

    Finally check your server’s PHP version is 5.4 or higher. Same deal with MySQL drivers. Older might also cause issues and is quite dated/unsecure now anyways, so consider updating that. Either under your hosting cpanel, backend, or requesting it from your hosting provider support.

    ^Trying these ones now – will revert.

  • Nastia
    • Ex Staff

    Hello Chris Avery

    Hope you are doing well!

    I am sorry to hear you have this issue. I’ve tested the plugin from my end and can’t replicate the same issue.

    I’ve reinstalled the plugin to make sure that everything went well during the installation, but the issue still persists.

    Please run a quick test for a conflict with a theme and with other plugins. Switch to the default WordPress theme, to Twenty Sixteen for example and see if the WP Smush menu is loading. If not, please deactivate all the other plugins and try again.

    Follow the steps from the flowchart:

    https://wpmudev.com/manuals/using-wpmu-dev/getting-support/

    If the issue still persists, please send to us your credentials. You can send credentials by using our secure contact form :

    https://wpmudev.com/contact/#i-have-a-different-question

    Send in:

    Subject: “Attn: Nastia”

    – WordPress admin username

    – WordPress admin password

    – login URL

    – FTP credentials (host/username/password)

    – link back to this thread for reference

    – any other relevant URLs

    Looking forward to your reply!

    Kind regards,

    Nastia

  • Chris Avery
    • WPMU DEV Initiate

    I have found the issue, can someone help me fix it:

    For some reason when I click the configure button for WP SMUSH it loads this URL:

    http://cranetruckgauteng.co.za/wp-admin/upload.php?page=wp-smush-bulk

    This is incorrect, it should be this:

    http://cranetruckgauteng.co.za/wp-admin/admin.php?page=wp-smush-bulk

    Some how it has got the wrong URL, from a configuration setting, but not sure how?

    Any help appreciated,

    Thanks,

    Chris

  • Nastia
    • Ex Staff

    Hello Chris Avery

    Hope you are doing well!

    I’ve visited your site and the WP Smush settings are loading now, with both links. So it was probably a temporary issue.

    The default URL is upload.php?page=wp-smush-bulk, but both URLs should work.

    Please let me know if you have any further questions!

    Kind regards,

    Nastia