New to the community? Start here

[Membership 2 Pro] New member emails not sending

New members are not receiving emails from the plugin, although they're set up properly. Is it related to this?

https://wordpress.org/support/topic/emails-dont-work-2/

Fri, 4 May 2018 22:03:07
  • Alison
    • Design Lord, Child of Thor

    Here’s a bit more detail from the site admin:

    I signed up 4 times today, each with different usernames/emails. One time I payed $35 and the other three times I used a coupon code for 100% discount. The first time (paid), I received the automated email response titled “Payment – Receipt/Invoice”, but the other three times I didn’t receive anything (probably because there is no $$ to associate with an invoice).

    The email that doesn’t seem to be going out is titled “Subscription – Completed with Payment”, which I believe should go to anyone who successfully signs up for a payed membership.

  • Adam Czajczyk
    • Support Gorilla

    Hello Alison

    I hope you’re well today and thank you for your question!

    The issue is indeed related to the one described on wp.org forum that you have linked to. Our developers are already aware of that and are working on it so I believe they should soon be able to provide a fix.

    I have also added your ticket to their report so please keep an eye on this thread in case we had additional questions/information for you but also please make sure that you keep the plugin up to date as the fix will be included in the update rather than provided as a “hot patch”.

    Kind regards,

    Adam

  • Predrag Dubajic
    • Support

    Hi Alison,

    I would suggest going to plugin page here https://wpmudev.com/project/membership/ and click on the changelog link to see the changes in 1.1.3 release.

    If your site had any issues mentioned in there then I would suggest keeping the current version, but if you didn’t experience any of the issues from that changelog you can revert back to 1.1.2, which you can download from the changelog popup as well.

    Then you can overwrite the files via FTP and your settings will stay intact.

    Best regards,

    Predrag

  • Kostas
    • Deputy CTO

    Hi Alison, I’m sorry for the really late reply as it seems but I’ve come to clear things up !

    Subscription – Completed with Payment e-mails are only sent if you manually add a member via your administration panel ( i.e. Membership 2 -> Add Member ).

    On the other hand the Payment – Receipt/Invoice are sent if a member subscribes via the front-end of your website ( this is why you received this e-mail correctly ).

    If we had ‘both’ being sent to a member they would pretty much end up with 2 almost identical messages and that could be considered spam.

    I hope this clears things up a bit and I’m sorry for the confusion.

    Regards,

    Konstantinos