New to the community? Start here

Managed Backups not working on my several sites

I have managed backups setup on my websites vi*******ts.com & we****ns.com. I cannot perform restore on fa****aw.com. There is something that is not working for some reason.

Please suggest

https://cdn.livechat-static.com/api/file/v2/lc/att-old/8801096/0f5c2a0e3f6cbf97f096f13c80cb4b77/Screenshot%202018-12-17%20at%206.37.33%20AM.png

Mon, 17 Dec 2018 10:16:13
More Snapshot Pro discussions
Snapshot Pro
  • Predrag Dubajic
    • Support

    Hi Robert,

    From what I can see in chat, you’re unable to share access to your WP files, so this will make it harder to debug it but I will try to go through the steps that you could try.

    The first thing we need is to see why Managed Backups panel is not loading and we should get more information by checking the debug log on your site.

    You can enable debug log in your wp-config.php file (located in root WP folder) by replacing define(‘WP_DEBUG’, false); with this code:

    // Enable WP_DEBUG mode
    
define('WP_DEBUG', true);
    

    
// Enable Debug logging to the /wp-content/debug.log file
    
define('WP_DEBUG_LOG', true);
    

    
// Disable display of errors and warnings
    
define('WP_DEBUG_DISPLAY', false);
    
@ini_set( 'log_errors', 1 );
    
@ini_set( 'display_errors', 0 );

    Go to Managed Backups panel again and this should create debug.log file in your wp-content folder that could tell us what is going on.

    Can you please save it as .txt file and attach it here so we can check it out?

    Also, can you try adding below code to your wp-config.php to tweak Snapshot backup process and reduce the load on your server to see if that would allow it to finish:

    define('SNAPSHOT_FILESET_CHUNK_SIZE', 50);
    
define('SNAPSHOT_TABLESET_CHUNK_SIZE', 250);

    Note that all code you’re adding to wp-config.php needs to be above /* That’s all, stop editing! Happy blogging. */ line.

    Best regards,

    Predrag