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Snapshot Managed Backup

Trying to take Snapshot Managed Backups but always getting “The site is experiencing technical difficulties.”

Wed, 21 Aug 2019 21:29:52
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Snapshot Pro
  • Sanowar Prince
    • FLS

    Hi Brian,

    I am sorry to know that you are having a problem while using Snapshot managed backup.

    I checked the snapshot log and found an error there: Error spawning the S3 request handler, most probably due to a plugin conflict. So I checked your plugins list and found that you have Constant Contact Forms for WordPress plugin enabled.

    It seems that plugin is causing the issue as we already have a report regarding managed backup issue with this plugin. This plugin is using an old version of S3 libraries, but Snapshot is using an updated version of those scripts which seems conflicting with each other.

    You could disable that plugin temporarily to test if managed backup works on your site. If it works, in that case our team suggested to contact with Constant Contact support to see if they could use updated version of those libraries on their plugin.

    However if the issue still exist after disabling that plugin, in that case I would suggest you to run a full plugin conflict test to make sure no other plugins are causing the issue.

    Before running the test, please create a recent backup (as local snapshot works, so you could use that) in case you lose any settings during the test and have to restore to a previous working state.

    Then deactivate all plugins and MU-plugins apart from WPMU DEV Dashboard and Snapshot Pro, activate a default theme like Twenty Seventeen, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    As this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site.

    After following the above steps if the issue still exist, please let us know so we could investigate further on your issue.

    Best regards,

    Sanowar