New to the community? Start here

[Smush Pro] YouTube and Avada Issues with Plugin

Hi there! I just wanted to let you know that when you have this plug in installed in the theme Avada – YouTube videos no long size properly in the theme. I installed your plug in a couple days ago and all of the videos on our website went haywire. It caused us hours of problems and I even reached out to Avada’s support. Tonight I deactivated your plugins and the problem is fixed. I like your plugin, but unfortunately it has major issues with YouTube videos and Avada.

Thu, 16 Jan 2020 5:48:10
More Smush Pro discussions
Smush Pro
  • Satwik Relwani
    • Staff

    Hey Chelsea,
    Hope you are having a good day :slight_smile:

    Sorry for the inconvenience caused to you using the Smush plugin, our team is working consistently to keep it compatible with all the themes, however, we do get a few cases like these and we would make sure it is fixed in the future releases if proved to be a bug.

    Could you please explain to me the steps or share any video or image snippet of the conflict that you saw so that I can replicate the same on my end and confirm if this is a universal bug or just on your website?

    Once confirmed, I will escalate this to our devs who will look more closely into the issue.

    Also, could you please share your WP-admin & FTP details so that we can look more closely on your website?

    You should send us your details through our safe contact form
    https://wpmudev.com/contact/#i-have-a-different-question
    using this template:

    Subject: “Attn:Satwik Relwani”

    – WP ADMIN
    – Site Admin login URL :
    – WordPress admin username :
    – WordPress admin password :

    – cPanel(or another server panel) or SSH credentials
    — Host :
    — Username :
    — Password :
    –- Folder path to the site in question :

    – FTP credentials
    — Host :
    — Username :
    — Password :
    –- Folder path to the site in question :

    Ticket URL – https://wpmudev.com/forums/topic/smush-pro-youtube-and-avada-issues-with-plugin/

    Keep in mind the subject line as it ensures that it gets assigned to me.

    Kind Regards,
    Satwik