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Website appears down

Website appears down socket timeout

Wed, 29 Apr 2020 9:36:26
  • Adam Czajczyk
    • Support Gorilla

    Hello Az Respes

    I hope you’re well today and thank you for your question!

    I see that there were three such events logged in Uptime for your site over last few days.

    The “socket timeout” reason means that your site/server didn’t respond to Uptime check within 30 seconds. Uptime requests the site every 2 minutes and waits 30 seconds for response.

    If it doesn’t get any response from the site within that period of time, it considers the site down and logs the event, with the “timeout” reason.

    This usually means that either the site was really down at that time or it temporarily slowed down significantly. Were you experiencing any performance issues with the site recently? Are you sure that during periods reported by Uptime the site was actually up and running fine?

    If you can definitely confirm it was up then one of common reasons for such alerts is host putting some limits on incoming requests, delaying or filtering them in an assumption that it might be malicious traffic.

    If so, I’d strongly recommend making sure (you might need to consult that with the host) that these IPs are white-listed in any firewall/filtering tools on site/server:

    34.196.51.17  
52.57.5.20

    I’d also suggest checking if at those times (when Uptime reported site as “down”:wink: there were any “resource heavy” tasks running on site – such as e.g. some backup process or some performance/seo/security scans or some huge data imports or similar. Such tasks are often putting a lot of “stress” on servers which, in turn, can cause performance drop-down to the level when site’s not able to respond to Uptime request in 30 seconds.

    Kind regards,
    Adam