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Can't schedule appointment for one service if same time is booked other Service

Hi. We have 3 services (no service providers). We have found out if a time slot is booked for Service #1, and someone tries to book a DIFFERENT Service (like #2 or #3) for the same time slot, the Calendar does not show that time. We have Capacity set to “0”, so what would cause this? Please see http://screencast.com/t/BECVwmPRee

Thanks

Tue, 24 Mar 2015 17:09:56
  • Vaughan
    • Ex Staff

    Hi Randy,

    Hope you're well?

    This is because effectively the provider (even though you don't have one) is already booked for that timeslot.

    I think you are a little confused with the capacity setting. 0 does not equal infinite/unlimited

    You will need to create a service provider for each service, you can set them as dummy providers if need be, so that it's essentially the same provider.

    Note. With the capacity setting, each +1 on capacity requires +1 providers. so if you have the capacity set as 10, then you will need 10 service providers too.

    Setting them as dummy provider, you can then select which provider the dummy providers are assigned to.

    Hope this helps

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  • Randy
    • Design Lord, Child of Thor

    Thanks, but I am having another issue now. So we have 3 services, and I am trying the Dummy method for all 3. So on services, I have the capacity of each service set to 1, and I am trying to make one service provider for each, each using our primary site user (indianrun). See this please: http://screencast.com/t/Iiq5uKnW

    But when I click Save Service Providers, it only save ONE service provider, and it seems to use only the last Service Provided I had on the page. Why can’t I get 3 dummy service providers all set as the user indianrun, and each with only one service?

    See here fro what happens when I click Save Service Providers: http://screencast.com/t/nJrjDOKw

    Thanks

  • Randy
    • Design Lord, Child of Thor

    And as a follow up, I just tried using three DIFFERENT users for Service Providers (each as a dummy) and that allowed it to work. BUT, something is now happening that we do not like.

    People see a Service Provider (like David) on the web page – http://indianrunlandscaping.com/make-an-appointment/. Or see here: http://screencast.com/t/QiPLgpJpwiE

    If we are using a Dummy, and we only have one service provider set per Service, why does it show the Username of the Service Provider? Is there a way of hiding that step?

  • Vaughan
    • Ex Staff

    Hi Randy,

    Can you clarify if you are still needing help with your other issue, or has this sorted it for you now so I can resolve the thread?

    It might also be of note to you, on the appointment page, if you wish to remove the providers dropdown, you can remove the shortcode for [app_service_providers]

    In the above case, if you only have 1 service provider assigned to that service, then that provider should then automatically be selected.

    You could also use the following in the shortcode.

    [app_service_providers require_service="1"]

    The above shortcode will make the client have to select a service, then until a service is selected the provider list will not be displayed.

    Hope this helps