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[Defender Pro] Defender Pro cause Google Ad and Google mobile friendly test fail

Hi, I just want to report this series problem in Defender Pro.

Since 4 July 2020, my google ad campaign for this website http://www.auartime.com.au was disapproved.

I have 3 campaigns for this website, 1 text search ad (running no problem)

But the Google display ad and Google shopping ad were disapproved, the reason given is Destination not work.

I can see the website is running, so I argued with Google for quite a lot. After sometime, one google ad consultant told me the reason: the website shows as “Page cannot be reached by Google” when testing with Google mobile friendly tool: https://search.google.com/test/mobile-friendly

I further checked the site in Google search console, everything shows fine, and also tested with https://www.google.com/webmasters/tools/robots-testing-tool the site shows ok in all googlebot.

But in google mobile friendly testing tool and google ad tool, the website shows can not be reached.
Also when test with https://sitecheck.sucuri.net/, it shows “Unable to scan your site. 403 Forbidden”
Screen shot: https://prnt.sc/tokxtd

I hired another professional work with me tested lots of things, problem persist. I then decided to change server. I didn’t want to do it earlier because this is a very big site.

I created a new hosting on WPMU auartime.wpmudev.host, migrated the site here, problem persist on the new temporary domain
I then disabled all plugins, changed to Twenty Twenty theme, problem still there.

Then later, I have another site got hacked, a malware cleaning professional helped me cleaned it. Before clean, I tested it with Google mobile friendly tool, it is readable (even though it has malware already). After clean, I test again, the mobile friendly tools shows “Page cannot be reached by Google”. He said it might caused by a firewall, so I disabled Defender Pro, now everything back to normal: https://prnt.sc/tokxoc

I then disabled Defender Pro on auartime.com.au, tested again with Google mobile friendly tool, it is now mobile friendly!
I then test with https://www.google.com/webmasters/tools/robots-testing-tool the site is accessable now
I resubmitted the Google products for fetch again, haven’t got the result yet because it will take a few days. Hope this time it pass.

Sun, 26 Jul 2020 1:01:01
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Defender Pro
  • Nithin Ramdas
    • Support Wizard

    Hi Danny ,

    I’m not able to replicate such anomalies when tested with Google Mobile-Friendly test. Since the current site is submitted to Google, do you have any other website where you have the issue so that we could check the Defender Settings and see what might be causing such anomalies?

    If yes, please do enable support access to the website so that we could check further regarding this. You can grant access from WPMU DEV > Support > Support Access > Grant Access, or check this manual: https://wpmudev.com/docs/getting-started/getting-support/#chapter-5

    Please let us know once you enable access so that we could get this sorted. Have a nice weekend. :slight_smile:

    Kind Regards,
    Nithin

  • Nithin Ramdas
    • Support Wizard

    Hi Danny ,

    Thanks for enabling support access. On checking further, it seems to be due to Country ban feature you have enabled under Defender Pro > Firewall > IP Banning > Locations.

    You have USA in the blacklisted countries, so hence any request from the USA IP would be blocked. I’m afraid if there are services or API calls from such cases it can get blocked too. Seems like that is the case noticed with Mobile test scan.

    If you know the IPs for the Google Ads or Google Shopping services you could try adding those into the whitelist section under Defender Pro > Firewall > IP Banning > IP Addresses > Whitelist

    Other than that, I’m afraid you’ll have to remove the country block to ensure the destination doesn’t appear blocked.

    I hope this helps. Please do advise if I’m missing any other aspects regarding this. Have a nice day ahead.

    Kind Regards,
    Nithin