[Defender Pro] Is this file safe? wp-snapshots

In Defender we are finding a snippet of code /wp-snapshots/ and wonder if its from your own Snapshots backup software. If so is it safe to ignore and why? If not from your plugin can you advise where from and if safe to ignore or should we delete it?

Regards

Guy

  • Predrag Dubajic
    • Support

    Hi Guy,

    Snapshot will save the backups inside wp-content/uploads/snapshots/ folder by default, however, if you went to Snapshot > Settings and changed the snapshots folder in there to wp-snapshots folder inside your WordPress root folder then Defender scan will see that as non-standard WP folder and show it in the report.

    To be sure if this is the case could you grant support access to your site so we can check the full report shown in Defender?

    To enable support access you can follow this guide here:

    https://wpmudev.com/docs/getting-started/getting-support/#chapter-5

    Please respond in this ticket once access is granted.

    Best regards,

    Predrag

  • Guy Tomlinson
    • Flash Drive

    The particular website we think has a security issue with the snapshots does not have the support link from within the website to give you access.

    Can I set you a user account up and message it you privately somewhere or email you the details if you give me an email address?

  • Predrag Dubajic
    • Support

    Hi Guy Tomlinson,

    The site selected for this ticket is connected to your account so it should have WPMU DEV Dashboard installed as well.

    Do note that WPMU DEV Dashboard panel is shown only for the admin account that activated the plugin so check if you’re maybe using a different admin from the one that activated the plugin.

    If you’re still unable to find it you can send me the login details https://wpmudev.com/contact/#i-have-a-different-question and the template below:

    NOTE: Don’t change the selected topic in the dropdown, just leave it at “I have a different question”.

    Subject: “Attn: Predrag Dubajic

    – Site login URL

    – WordPress admin username

    – WordPress admin password

    – Link back to this thread for reference

    – Any other relevant urls/info

    Best regards,

    Predrag