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[Email notifications of Community Member posts] Linking from emails

0

I was wondering if it is possible to streamline the email notification process (or let me know what I am doing wrong :slight_smile:

I get notifications when folks post/ask questions in the members area. I like to help out and reply so I click on the link in the email.

Now, if I am NOT logged in, I need to log in (of course), but then I have to navifate to the community, to the messages, to the category sometimes, in order to see the question. Rather than do all this, once I am logged in, I go back to my email, click on the link, and I am brought to exactly where I want to go.

I would love the following to happen – I click on the email link to go to the page to read, since I am NOT logged in, I am requested to login, once logged in, I am redirected to where I wanted to go! Easy Breezy!

This is similar to going to a sites, wp-admin page when not logged in, gettind redirect to the wp-login.php page, and then get brought to the dashboard.

Thanks for listening!

Be Well.
Paul.

Fri, 28 Feb 2020 15:56:14
  • Tyler Postle
    • Recruit

    I would love the following to happen – I click on the email link to go to the page to read, since I am NOT logged in, I am requested to login, once logged in, I am redirected to where I wanted to go! Easy Breezy!

    Hey Paul, totally agree as well, we’ll get it implemented next week! Thanks for bringing it up :slight_smile:

    Also to not send emails to Private posts as well. Why should we receive an email if we can’t even see the post.

    Heya Nathan, it shouldn’t be sending emails for private threads, let me check with the team on this to make sure something isn’t broken there. Sometimes members request posts be made private after posting them, maybe didn’t see the option or ended up posting something they didn’t want seen, in those cases the email will have already gone out. Staff also make threads private if members accidentally share sensitive information in them – like credentials, addresses, etc. just to hide it asap while still being able to provide assistance in the same place. One of those situations could be what you’re seeing, but yeah we’ll double check!

    Cheers,
    Tyler

  • PTaubman
    • I'm just a Cook

    For those “Private Posts,” I just assumed that someone posted something that was not necessarily deemed appropriate for public consumption and was subsequently deleted or removed.

    I have seen emails where the post starts off something like, “I am trying to cancel and I can’t find out how to….” – by the time I get to the site, the post has been removed.

    Or at least that is how I imagine it :slight_smile:

      • Savo Vujovic
        • CEO

        Nathan PTaubman Hey!

        Our notification logic is:
        1. If a post is made private, prior to the actual submit, we don’t send out notifications
        2. If a Member A subscribes to a specific post made by Member B and then we make it private – our system strips all non owners and non staff participants from it (Member A in this case).

        I’ve given it a quick double check to confirm and it’s working as expected.

        The behavior you mentioned above is probably due to this scenario:
        1. A Member makes a post
        2. You get notifications from that specific forum
        3. Our staff makes it private due to the nature of the question or since it contains sensitive data
        4. You try but you can’t access.

        Also, take note that automatic notifications are based on cron which is around ~30 mins so what you mentioned about “immediately” is actually 30 mins later.

        If you found a way to bug this out or you have any additional questions – let us know.

        Have a wonderful day :slight_smile: