New to the community? Start here

Exceptional workinghours A+

Hello guys

how and where can you set the working hours for exceptional working days in appointments+

and for example if my standard hours on thursday ar from 07;30 to 9:00 pm how can i manage that if thursday is a exceptional day my work hours will be 10:00 am till 9:00 pm?

hope to hear from you guys soon!

thnx in advance

Wed, 9 Jan 2013 19:52:32
  • Steve L-Town
    • Flash Drive

    not really the answer i need…

    with exceptional i mean the exception of the day

    normally i would not work, but as an exception i work that day.

    common i’m not really in the mood for jokes right now

    struggeling with this problem for 5 hours straight now!

  • Steve L-Town
    • Flash Drive

    Does not restart…

    So again my problem, very simple but for some reason it does not work

    my standard (no provider specified) hours are every day from 10:00 till 17:00

    i only have 1 service provider (me) working each mon till fri night from 19:30 till 21:30

    i want to set an exception for some days so i can work those days from 10:00 till 21:30

    so example normal friday = 19:30 till 21:30

    exception for friday = 10:00 till 21:30

    pls help me with this,

    because al i get now is when i set the exception for friday that it still gives the normal working hours

  • Steve L-Town
    • Flash Drive

    Anyone? pls guys?

    i want to get my site online and this is the last thing need fixing

    Found out now that exceptions do not work at all

    i made a dummy profider set his work days to yes on saturday

    made a non working exception for saterday the 19th and the 26th of januari and a working day should be the 12th

    but even thoug i set the non working exceptions, all 3 saterdays show up in the appointments front end as working days…

  • Steve L-Town
    • Flash Drive

    i have 1 profider giving about 20 different services.

    so this is not an option really

    and also i do not have regular exceptions

    this week its the saturday

    next week monday, week after thursday, and so on… i know my exceptions 2 months in advance so i can enter them if the function works well…

  • Paul Barthmaier
    • Code Wrangler

    And thanks for the feedback! What I hear in your response is that you don’t care about your response being answered immediately, you just want to know how this plugin should work. This is fair enough, but I hope you can understand that each question is a custom one because no two installations are identical. But let’s see if we can get your answer. By the way, have you searched the Community for your issue? Any relevant threads?

    Cheers,

    Paul

  • Steve L-Town
    • Flash Drive

    Hey Paul

    first af all thnx for you help!

    i understand that no to install are the same, i have searched the forums for this situation but did not really found something, also did not really know what search words to use…

    its true i do not need an answer right away, but my business website won’t go online with this problem, so the sooner its fixed the earlier i get it online.

    by the way sorry if my english s*cks, i’m not native english speaking (i’m dutch)

  • Paul Barthmaier
    • Code Wrangler

    I find there are a lot of reasons to envy the Dutch. Highest on the list is their skill in languages! I wish my language skills s*cked as bad as your fluency in English! Speaking any language other than English would be a treat. Of course, having TV piped in the original language makes a difference.

    Our developer is usually quite responsive and I suspect he is sleeping now, so the answer may not be immediate.

    Cheers,

    Paul

  • Steve L-Town
    • Flash Drive

    i will wait for his answer and hopefully he knows how to help

    i did by the way translate the A+ plugin to dutch using PoEdit, i did do a check 5 mins ago if i did by accident translate a important command that is needed for the working of exceptions but i did not find a thing. but just in case i mentiont it

    And no sorry i can’t provide a link a.t.m. because the whole site is still behind a coming soon page plugin

    so without login to the website you can’t view the appointments page…

    Ok, so i did some more research and found that once 1 ad a second provider, dummy or not, exceptions stop working.

    so there is something wrong with exceptions, original problem still remains

  • Hakan
    • The Incredible Smush

    Hi,

    and for example if my standard hours on thursday ar from 07;30 to 9:00 pm how can i manage that if thursday is a exceptional day my work hours will be 10:00 am till 9:00 pm?

    Setting different working hours for exceptional working days is not possible.

    A+ is designed for regular working hours with some minor exceptions: It will not work for irregular working hours or dates, out of the box.

    An exceptional working day is, by definition, already an exception. You want to add more exceptions on this. A+ does not support exception for an exception.

    It is always possible to modify the codes, though, with some addons using existing 120+ hooks. I don’t know your php and WordPress knowledge, so you may need to take some customization help, using e.g.:

    https://wpmudev.com/wpmu-jobs/

    Cheers,

    Hakan

  • Steve L-Town
    • Flash Drive

    And my original question,

    if i do not work on a saturday, and want to make that an excention, it work (with 1 provider) but how can i set the hours for that day? because now it just sets them from 10 am till 9:30 pm and i do not know where to change it.

  • Hakan
    • The Incredible Smush

    This is a very powerful plugin with literally ten thousands of combinations.

    We cannot check each and every service, service provider, working hour combinations. But we DO know what we support: We only support exceptional days *without exceptional hours* (Full day is just available or not).

    For clarification: You can say that I don’t work on Saturdays, but I want to work on 12th and 19th of January. That is ok. But you cannot say this: This Saturday I work 9-12am and the other Saturday I work on 12am-8pm. Each Saturday you have to work at the same time, like the other days.

    You cannot also say this (which is your original question): I work every Thursday 9-12am, but this exceptional Thursday I want to work 12am-8pm. A+ does not give you this opportunity for the regular days, so why should it let you for the exceptional day?

    It is written everywhere like this. We never mentioned anywhere that you can freely set working hours for your exceptional days. In addition to that we have never claimed that A+ will work on 100% of all possible cases.

    If you already found a solution for your case on your own then what is the problem?

    If you couldn’t, then as I wrote above, that is quite normal because we don’t support such irregular working hours. Then you should find a customized solution for your case and I have already shown you a source. Of course you can check other developer sources like freelancer.com, fiverr, etc.

    Cheers,

    Hakan

  • Steve L-Town
    • Flash Drive

    Ok, last try

    if my normal work days are only evenings mon till thurs ( and i set these with provider number 1)

    and i make a second provider (dummy) to fix the exceptions ( i set his standard working hours/days to non and only give certain dates in exceptions)

    (this week the saturday, next week the thursday and so on, each week another day)

    then it should work right? but once i add two providers to the same service exceptions stop working at all. (capacity set to 0, 1 or 2 makes no difference)

    and if i want to do it the other way (only 1 provider no dummy) exceptional work days (saturday) will be automatically from 10:00 am till 09:30 pm even tough i only want them to be from 10:00 till 17:00. so there is no way to change the hours of such a day?

    one of these problems must be able to be resolved right?

    if not then im afraid A+ is not the plugin i need and i would like a refund.

  • Hakan
    • The Incredible Smush

    and if i want to do it the other way (only 1 provider no dummy) exceptional work days (saturday)

    An exceptional working day should be a *date* like 19th of January 2013. You cannot set this as Saturdays, which means all Saturdays.

    If you don’t need such special *dates*, you can do this, even without dummy providers.

    But if you need to set a different working hour for 19th of January 2013, no you cannot do this.

    if not then im afraid A+ is not the plugin i need and i would like a refund.

    You can use our contact form as we are assisting technically, we don’t deal with money issues:

    https://wpmudev.com/contact/

    Cheers,

    Hakan

  • chookiewookie
    • Design Lord, Child of Thor

    please let me know if any application can do this.

    You mean a wordpress app, or another appointment app?

    No, no other WP apps definitely. But plenty of others.

    Currently I am attempting to integrate appts+ into my business (health services), and I run an online booking system from http://www.fullslate.com as well.

    I was just about to post in the feature request section, but saw this post so will add it here.

    I have tried them all, in the quest for the best online appt system. Trust me, Fullslate is the best I have seen for the price.

    The inability of appts+ to handle exceptions as per the above posts will mean many people will struggle to use it effectively.

    If I have an exception, with Fullslate I click and drag the times, and choose ‘available’ or ‘unavailable’, as the case may be. That’s it. If I was pedantic, I could block off 15 minutes when I go get a coffee, so that no-one could book that time, if I wanted to.

    Surely appts+ could simply categorise each block of time (60m, 30m, etc) as “available” or “unavailable”.

    Fullslate has a free trial – until 10 clients book, or you create 100 appts in the back end. There’s no affiliate program (as far as I can tell) – I’m simply encouraging you to join up and use Fullslate in order to see what appts+ v2 NEEDS TO LOOK LIKE. Not “would be nice”, or “would be handy”. Needs to be able to handle. No-one works to these patterns each and every day, with a single break.

    Sorry for the rant, I really like appts+ and Hakan, I think your support on these threads is exceptional (pardon the pun!) Please have a look at fullslate and see what it can do, and I’d love to see some of those features in appts+ v2

    thanks,

    nick

  • Steve L-Town
    • Flash Drive

    Hakan

    could you explain me one last thing?

    if i add a provider doing my normal hours

    and a dummy who i give no standard working hours but only let the dummy work on exception days it won’t work either, but in this case exceptions won’t work at all.

    so that is basicly a bugg as i see it.

    so two provider 1 of them dummy, same services, and exception stop working could you explain how i can work aroud this problem or fix it? because thats my only problem now.

  • Paul Barthmaier
    • Code Wrangler

    Steve,

    Let’s go back to my request that you call your second service something like Exception, rather, make that Add-on 1. I believe this is what you are calling a dummy, but how about not using that term. Just Add-on 1.

    Next you decide what information Add-on 1 will have associated with it. If this will be reserved for Thursdays, as you originally mentioned, you will set the hours from 10am-9pm. Now, this is set to be relevant for ALL Thursdays. If you have another Thursday where these hours won’t work, you’d have to add another service. You could call it Add-on 1a, for example.

    Then you can move on to the next exception.

    Add-on 2 will be 12th of January

    Add-on 3 will be 19th of January

    Add-on 4 will be 26th of January

    You can freely set the hours of each differently since they represent different services.

    And finally, perhaps most importantly, please update your plugin. The above still stands and I believe that separating the times will help solve your issues. It’s vital that you give the plugin a chance to run the way it is intended before getting too fancy with special cases like Exceptions.

    Once you’ve comfortably have the plugin running, then you can experiment. Until then, please have pity on these little bits of code that can make your life so much easier, if you could only give it the chance to live the life it was intended!

    Many thanks for your patience and understanding. I look forward to hearing how you get on with this.

    Cheers,

    Paul

  • Steve L-Town
    • Flash Drive

    Hey Paul,

    once i add two or more service providers the exceptions stop working at all

    so your option wont work either… and i have around 20 different services so making 5 providers all with the same services is way to difficult for customers

    but i will work something out and see if a trick i just found out will work for me.

    and if that works well the plugin does exactly what i want, i keep you guys updated

    Steve

  • ibroker
    • Site Builder, Child of Zeus

    It seems like a lot of this issue could have been fixed if at a minimum, exceptions had an hours option as well, instead of just days. I know this is a powerful plugin, however it would really, really serve your clients to add this capability. We are clamoring for it.

    Kind Regards,

  • ibroker
    • Site Builder, Child of Zeus

    This works if you have the right server components. The site I am working with doesn’t….. Also it says that Google Calendar is no longer a supported app, so while it may work now for some people, It won’t work in the future. Do you really want to bet your software on someone else’s decision when you don’t have to?

    Your paying customers are still asking for this feature…..

    Cheers,

    Ibroker