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[Forminator] 422 error when using PayPal checkout

I’ve set up a donation form with Forminator and using PayPal for payments. However, when sending the form, it’s getting stuck and not going to the PayPal checkout. In the console, there’s a PayPal’s 422 error logged.

Thu, 18 Jun 2020 1:19:19
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  • JMorris
    • I do geek stuff

    Hello Marty Sullaway

    I hope you are well today.

    Digging into this error code in the PayPal docs shows that this is an issue with your account, specifically, or the transaction settings you have in place.

    In either case, I’m afraid there’s nothing we can do on our end. This issue is in your PayPal account is will need to be sorted out with PayPal.

    Specifically:

    Error: 422 Unprocessable Entity

This error means one of two things:   

Your PayPal account must have an adequate balance to cover the payouts it is attempting to process.  Unlike personal PayPal accounts that withdraw from a bank or credit card source, you must have a sufficient existing PayPal balance to cover the referrals you are attempting to pay out, or you will receive this error.  Also, know that your PayPal sandbox account has a separate balance than your live account, so make sure it is adequately funded as well prior to testing with a sandbox account.
The currency code the funds are being sent in cannot be received by the recipient due to country or account regulations.

    Please contact PayPal to narrow down which of these scenarios applies to your case.

    Best,

    JMorris