[Forminator Pro] A dashboard warning notification when emails are not sending correctly due to bad

0

On more than one occasion a client has changed their password or deleted their app password for their domain email. This in turn has stopped their emails sending from their website. While I do have protocol to test forms and SMTP when I am conducting maintenance on the website it could be days or even months away from when the client changed the settings their end. Its very frustrating for my clients and even more frustrating for me that there is no alert that warns that something is broken with email deliverability via SMTP. I use Forminator on every build so I was thinking a sitewide notice backend would be great to alert that emails might not be sending any more (i.e. it attempts an automatic email to the domain email daily as a test but only sends an email to admin if the test doesn’t work.)This system is in place in other software for social media feeds where in the website it displays a warning on the front and back end that the social profile connection is broken and also sends me emails to warn me the connection is broken. I can then forward these emails to customers with the software’s guide on fixing the issue and 9/10 times the issue is resolved in minutes. in recent times Gmail settings changed but the website didn’t notify me and I only realised the SMTP was broken because I was building a new form and testing it for launch. it would be amazing if Forminator could alert that either SMTP is not in use and therefore deliverability might be an issue or that combined with Branda it could detect SMTP is incorrectly configured and thus emails are blocked from sending.

  • Nithin Ramdas
    • Support Wizard

    Hi Marianna ,

    In general, Forminator doesn’t handle email deliverability, it’s your WordPress site or the SMTP via which the emails get sent. This is because SMTP settings and email delivery functionality span across the entire WordPress site, affecting all plugins and themes that send emails.

    Are you using any specific SMTP plugin regarding this? The functionality for monitoring SMTP health and email deliverability would indeed be more suitably placed at a broader system level rather than embedded within a specific plugin like Forminator.

    While Forminator focuses on form creation and submission within WordPress, enhancing SMTP configuration and email deliverability checks is a broader task that would best fit into the infrastructure that handles email functionalities directly ie for example on the SMTP plugin side.

    I would see this would better fit as a feature request within Branda and its SMTP settings rather than Forminator.

    I can raise this further to our Branda team’s attention to check this as a feature down the roadmap. Please do let us know if I’m missing out on anything specific with your feature request.

    Kind Regards,
    Nithin

  • Marianna
    • Irish Design Hero

    Ok yes if it was done via Branda that would be ok too. its just impossible to tell the website is not sending emails in an automated way now and its a constant nightmare with clients! The reason I suggested Forminator is because it seems to get a bit more dev attention than Branda does. Branda is quite clunky and outdated and I install it on builds but dont like its interface nor the fact it remains visible to clients despite being the tool that is meant to restrict their access to backend features (they can simply access Branda and disable settings.) I still use it for SMTP but will stop if it doesn’t improve notifications as I need something to automate the issue reporting.

    Thanks

    Marianna