Having login problems

I’m having some trouble logging into my wp site through the following method: /wp-admin I have done some investigating using this tutorial https://www.ele****themes.com/blog/resources/common-wordpress-login-issues-and-their-solutions

I have tried the suggested ideas on the tutorial, without any luck. I don’t think it’s a plugin or themes conflict, because I have a dev site with the same plugins and themes active and the login is working fine.

Also, I have replaced the wp-login.php file to see if it was corrupted and I’m still not able to log in. I have also reset the password through my email however still no luck. When I enter in my credentials into the site, it just reloads the screen again without redirecting to the dashboard. Please help.

  • Jonjon
    • Site Builder, Child of Zeus

    Hello there, Howard.

    Hope you are doing good and thanks for reaching out to us.

    Would you mind providing FTP access so I can investigate this further? PLEASE DO NOT post the credentials here as forum threads are public, you can send us your details through our contact form https://wpmudev.com/contact/ using this template:

    Subject: “Attn: Jonatas”

    -WordPress admin username

    -WordPress admin password

    -login url

    -FTP credentials (host/username/password)

    -link back to this thread for reference

    -any other relevant urls

    Select “I have a different question” for your topic – this and the subject line ensure that it gets assigned to me.

    I’ll be waiting for your feedback.

    Best,

    Jon

  • Jonjon
    • Site Builder, Child of Zeus

    Hi Howard.

    Thank you for your cooperation.

    I have analyzed your website and there seems to be some serious issues with the table wp_usermeta of your database. I see errors started today at 8:00 a.m. your server time, apparently after the execution of plugin wp-automatic.

    I recommend you to backup your database immediately and try to restore that wp_usermeta table. I know you have a backup of database as informed by chat. You might consider using that one. Let me know if I can further help.

    Best Regards,

    Jon