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How do I upload my WP site to your hosting if I just have the downloaded Zip file.

I want to upload a site I downloaded from a previous backup from a different hosting service. I don’t have access to the original site just the file I downloaded. Is there a way to just upload a directory to your hosting server.

Wed, 9 Oct 2019 21:30:46
  • Nebu John
    • FLS

    Hi Avery-Dante ,

    Hope you are doing good and thank you for reaching out to us.

    Yes, you can upload the files using SFTP. Please create a an SFTP account from the hosting panel and upload the files using an FTP application like Filezilla (path should be /site/public_html/ in the WPMUDEV container).

    [attachments are only viewable by logged-in members]

    Note: Do not over-write the wp-config.php file.

    Next, you will have to import the database from your backup. You can import the database into the database of the new site via phpMyAdmin. You should first delete all database tables of the new site (not the database itself, but the tables that are in there), then import the exported database.

    [attachments are only viewable by logged-in members]

    After migrating the database, you may be using a different database prefix most probably, so you should edit /site/public_html/wp-config.php file and replace it with the prefix of the imported database.

    Hope that was some help! Let us know if further assistance is required here!

    Kind Regards,
    Nebu John

  • Avery-Dante
    • Flash Drive

    Hey Nebu John It seems I’m having some issues overwriting a decent amount of the files. I’m trying to just delete them and uploading the same files from my backup but I keep getting a permissions error and it says to contact my hosting service. I attached an image for one of the errors I got. I’m using Cyberduck as my FTP client.

  • Nebu John
    • FLS

    Hi Avery-Dante ,

    I am sorry to hear that you are having issues with deleting the files.

    I tested this on my lab site and I was unable to replicate this issue. Further, I tried to delete some of the random files from your site which I was able to do without any issues.

    This seems to be an issue with the client software that you are using, can you try this with another software?

    If the issue still persists, please get back to us with the directory names, so that we can help you with removing them.

    Kind Regards,
    Nebu John

  • Avery-Dante
    • Flash Drive

    Nebu John Hey I transferred th efiles using a different FTP client btu when Trying to access the phpmyadmin via the Tools tab in hosting i get an error page. Before I WAS able to access the phpmyadmin console but now it just loads an error screen. Below is an attached screen shot of the page.

  • Nebu John
    • FLS

    Hi Avery-Dante,

    I found that DataBase details in the wp-config.php file were wrong, I reset wp-config.php file and that has solved the Database error.

    However, the migration doesn’t seem to be proper as it throws some Fatal Error. Would you like us to help you with a manual migration? If yes, wouldn’t you mind sending us the following details using the secure contact form here: https://wpmudev.com/contact/#i-have-a-different-question

    To Mark to my attention, the subject line should contain only: ATTN: Nebu John

    – Please upload the backup file to cloud storage like DropBox or Google Drive and share the download link.

    -Destination site login URL
    -Destination site WordPress admin username
    -Destination site WordPress admin password

    -Source site WordPress admin username
    -Source site WordPress admin password

    -Link back to this thread for reference
    -Any other relevant URLs

    Please do follow up on the ticket once you have sent the above credentials.

    Kind Regards,
    Nebu John

  • Avery-Dante
    • Flash Drive

    Nebu John Appreciate you brotha. I deleted the site i created on the destination side and will create a new one. Set it up how you mentioned earlier and ill create that ticket and send the information over. I’ll send you another message once I get it all completed. Thanks again Nebu!