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[Hummingbird Pro] Elementor Pro Content disappeared

I’ve been working on cleaning up my site all day. This morning in this post: (https://designedforgoodness.com/best-blogging-tools-for-new-bloggers/) I had a tabbed Elementor widget that listed all the tools I recommend and why under the “Finally! My list of hte best blogging tools for new bloggers who want results” title

But now it is no longer there. It has simply disappeared. I restored this morning’s backup – the widget showed on the page, so I downloaded that widget as an Elementor Template. Then I restored this afternoon’s backup and added that template to the page. It doesn’t show anything.

I sent someone to this post a little after noon – and the content was there. Best I can tell it disappeared after I had Hummingbird optimize assets around 3? But I didn’t actually go in and turn on compression for any of the white-arrow files. I just had it run to find the files I could compress – at least that is what I thought I did. I took a backup right after I did that before actually compressing any files. Could that have caused this?

This is super important piece of content. It took me days to create. I need it back.

Tue, 31 Dec 2019 22:44:57
More Hummingbird Pro discussions
Hummingbird Pro
  • Patrick Cohen
    • Technical Docs Wrangler

    Hi there Misty

    When something suddenly does not appear on the frontend after making some plugin adjustments, 9 times out of 10, it’s due to cache.

    Please ensure that you have cleared all caches in Hummingbird by going to Hummingbird > Dashboard, and clicking the the Clear Cache button there.

    If that doesn’t get the missing content to show again, please temporarily deactivate the Asset Optimization module in Hummingbird by going to Hummingbird > Asset Optimization > Settings and clicking the Deactivate button at the bottom there.

    As you say this only occurred after you enabled Asset Optimization and it ran through all files to list them, is it possible that you already have another cache/optimization plugin active with a file minification enabled in it? If so, that would indeed conflict with the same functionality in Hummingbird’s Asset Optimization if enabled.

    So before enabling Asset Optimization in Hummingbird again, please ensure you don’t have any other cache plugin active with file minification enabled to eliminate any possibility of such conflicts.

  • Misty
    • Flash Drive

    I’ve cleared all caches – issue persists. Typically if it is cache, I can see the widget in the backend, but not in the front. It doesn’t show in either spot.

    Deactivated hummingbird optimization and then cleared cache again. Issue persists.

    I have no other cache plugins enabled. Hummingbird is all I use.

  • Misty
    • Flash Drive

    This time I exported it as a zipped file with one other template. I checked both templates on the old site and they both looked fine. I exported. Imported them both into the newer version of the site and they are both blank. I’ve attached the json file of the one I’m trying to import. It looks like it is complete, but somehow when I import it into the newer site it is empty – stripped.

  • Patrick Cohen
    • Technical Docs Wrangler

    Ah, didn’t see that link you posted while I typing my reply above. :slight_smile:

    Zip & allow_url_fopen are enabled by default on our hosting, PHP is at version 7.3, and memory is 256M by default.

    But I checked the error logs and see multiple instances of this:

    [31-Dec-2019 23:45:04 UTC] PHP Warning: session_start(): Cannot start session when headers already sent in /var/web/site/public_html/wp-content/plugins/social-warfare-pro/lib/follow-widget/networks/SWP_FW_Facebook.php on line 98

    Can you perhaps see if deactivating that social-warfare-pro plugin temporarily causes the content to show as expected?

  • Nithin Ramdas
    • Support Wizard

    Hi Misty ,

    In general, Hummingbird will only affect the frontend of the website, it shouldn’t be affecting the Elementor Editor. Deactivating Asset Optimization temporarily under Hummingbird Pro > Asset Optimization > Settings > Deactivate should help with ruling out it it’s related to Hummingbird or not. If related, the tabs should have shown up once Asset Optimization was deactivated.

    But that isn’t the case as I compared the page with Asset Optimization enabled and disabled but it looks the same. Are you able to replicate the same issue again in any other pages?

    It’s tough to say what’s causing it without replicating the issue. Since I don’t see you mention about running a full conflict test, could you please check whether the tabs appear after disabling all the plugins except Elementor? I could only notice “Social warefare” plugin being mentioned deactivated.

    If that doesn’t help much, please do check whether creating a new tab in a test page causes the same issue or not. If yes, it’s something you might have to bring into Elementor teams attention for further troubleshooting:
    https://elementor.com/support/

    Looking forward to your response. Have a nice day ahead.

    Kind Regards,
    Nithin