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[Hummingbird Pro] Hummingbird fatal error

When I activate Hummingbird Pro, then afterwards, as I want to go into the plugin to set things up, I get a fatal error and can only restore it by overwriting the plugin path via FTP ( i.e. deactivating it ).
I tried to delete all the previous settings of the plugin via the WPMUDEV Dashboard and reactivate it (maybe an old wrong setting is causing the problem), but it didn’t help.
And of course Support Access is grandted.

Mon, 1 Nov 2021 8:10:11
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Hummingbird Pro
  • Nebu John
    • FLS

    Hi Péter Takács ,

    I hope you are doing good and am sorry to know that you are experiencing this issue.

    While checking this issue further I was able to notice a couple of plugins pending updates. Can you please update the plugins to the latest version and see if that makes any changes?

    If the issue still persists, just to make sure no other plugin is conflicting and causing the issue, can you please try a conflict test? That is – please deactivate all plugins except the one provided by WPMU DEV and check if the problem is gone. If yes, then enable all plugins one by one and find at which point the issue reappears. You need to do the same with themes as well.

    The following flowchart might be handy: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Since this is a live website with traffic, I would advise you to create a staging environment that is a complete and exact copy of the site in question into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site.

    Please let us know the results so that we can check this issue further.

    Kind Regards,
    Nebu John

  • Péter Takács
    • WPMU DEV Initiate

    In short:
    The page is not live, so don’t be afraid, you can make some rough changes. I have not updated some plugins for a reason, and I don’t want to in the future, but I have turned every plugin off, changed the theme to default and the bug still exists.

  • Kris Tomczyk
    • Ex Staff

    Hi Péter.

    Could you follow the below guide to send site and cPanel access as well, so that we could take a closer look at this? It seems this is related to memory_limit for this site, when at the same time it looks like this limit is already set up high.

    =================

    Please don’t share any sensitive information (i.e credentials) in the Support Forum.

    Please send it through our secure contact form here https://wpmudev.com/contact/#i-have-a-different-question and make sure that subject is “I have a different question” and:

    – Mark to my attention: ATTN: Kris

    – Site access:
    — login URL
    — username
    — password

    – cPanel/host credentials
    — host
    — username
    — password
    — port

    – Link back to this thread

    Please confirm here in the thread that you have sent that message.

    Kind Regards,
    Kris

  • Zafer Oz
    • Ex Staff

    Hi Péter Takács ,

    I hope you are doing well today!

    I reinstalled Hummingbird on the site, if the issue persists again please check your server object cache and try disabling it to see if the issue resolves. Also better to check WordPress database if there can be some errors on database to be repaired.

    Ref: https://wpmudev.com/blog/repairing-corrupted-broken-missing-files-databases-wordpress
    Scroll down to Repairing a Broken Database

    I also added the following defines to your wp-config.php that will allow us to debug and display errors on frontend.

    define( ‘WP_MEMORY_LIMIT’, ‘1024M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘1024M’ );

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, true );

    Kind regards,
    Zafer

  • Péter Takács
    • WPMU DEV Initiate

    Reinstalling didn’t help unfortunately :/ server side caching is turned off, so that leaves the database patch which I pretty much know nothing about xd so if you can’t help me with that, I feel I need to find a programmer to do it for me.

    Kind regards, Peter

  • Zafer Oz
    • Ex Staff

    Hi Péter Takács ,

    I hope you are doing well today!

    I tried repairing DB but that did not help either.
    Issue happens only on Hummingbird Dashboard. I have pinged our SLS (Second Line Support) Team so that they can dig into this further. We will post an update here as soon as more information is available.

    Please keep in mind that our SLS Team deals with more complicated issues, so it may take a little longer for them to reply here.

    Thank you for your patience while we look into this further.

    Kind regards,
    Zafer