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I am trying to add

I am trying to add FAQ to my main NAVigation MENU. When I select that webpage, FAQ and choose to ADD to menu, nothing happens. The wheel spins, but it doesn’t display in the MENU.

Wed, 15 Nov 2017 20:25:41
  • Predrag Dubajic
    • Support

    Hi Michael,

    Hope all is well :slight_smile:

    Looks like the issue is not specific to your FAQ page, I can’t add any new menu items on your site, not even if I create new menu and try adding some pages there.

    Strange thing is that in these cases there would usually be some console error that could help us with determining the cause but your console is clean.

    There’s probably some conflict with theme or some of the plugins on your site so you should perform troubleshooting test by disabling all your plugins and switching to default WP theme to see if it works after that.

    Let us know how it goes.

    Best regards,

    Predrag

  • Adam
    • Support Gorilla

    Hello Michael!

    Yes, you will loose some functions but that’s temporary only, just for testing. The basic idea of that test is to disable all the plugins, check if site is working then and if so, enable them back one by one each time checking again.

    If this is indeed a conflict test, the issue will occur again at some point and you’ll then know that the last plugin that you enabled is the main culprit here. We’d pick it up from there.

    Take a look at this flowchart please: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Best regards,

    Adam