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[Membership 2 Pro] Trial option

Hi, I have a problem with the Membership pro plugin.

When active with a trial option, the buttons that are created are not the payment buttons, but a simple registration button.

Is there a way to solve?

Mon, 14 Jan 2019 22:53:00
  • Adam
    • Support Gorilla

    Hello carlo

    I hope you’re well today!

    With the Trial period enabled for the given membership, user can signup for such membership without payment. A membership is instantly assigned and activated for the user for this period trial.

    Before the trial expires user should be notified that it’s necessary to make the payment and is expected to pay.

    That’s why there’s no payment buttons, it’s how this works by design.

    However, if you are using PayPal to gather payments, it can be changed by adding following line to the “wp-config.php” file (right above the “/* That’s all, stop editing */” there):

    define( "MS_PAYPAL_TRIAL_SUBSCRIPTION", true );

    With this line and PayPal gateway, users would be asked for payment details and a subscription would be created upon trial signup for them.

    Best regards,

    Adam

  • carlo
    • WPMU DEV Initiate

    Hello.

    On my site the trial works correctly, allowing the purchase on paypal with payment suspended for 14 days.

    The same plugin installed on the site of one of my multi-site clients does not do the same work. The settings are the same.

    You tell me that the trial is free. And it’s right. But my trial already does subscribe to a paypal subscription. Why does not this happen on my client’s site?

    PS.

    I also tried to disable all the plugins in the installation, leaving only the active membership plugin. I can not solve it in any way.

    I await your further feedback.

    Thank you

  • Predrag Dubajic
    • Support

    Hi Carlo,

    Can you grant us support access to both your site and clients multisite so we can have a look at the settings used on both installations?

    Also, can you provide us with steps you’re using to replicate this, meaning, are you using default registration page, have page with custom shortcode set, use BuddyPress integration perhaps etc.

    Pretty much explain how to see the issue so we’re sure to check correct thing.

    Best regards,

    Predrag