[Other] Elementor Scroll / Utility not working

I cannot scroll my pages online or within the Elementor editor, the only issue I am having is that I cannot scroll up or down on my pages, when I inspect the page – it’s clearly an Elementor js file that is causing this issue.

Elementor blamed a plug-in conflict so I went in and found the plug-in “Elementor Header & Footer” (that they identified as the issue) and completely removed it, cleared the cache, regenerated the assets, and it is still broken.

I’ve activated it in safe-mode, where the screen shows up but I still cannot scroll. According to Elementor’s own documentation, this would mean that plug ins and themes are not causing the conflict. 

It’s really clear what it is saying the issue is, and I’m not sure why this always ends up looping back to some plug in conflict on my end. I do not suspect that any plug in deactivation will change what the console is populating in terms of warnings, which are specific references to the scroll utility, embedded in Elementor’s JS file.

Elementor just keeps blaming some random plug in or talks about memory useage on the system, etc but the log clearly shows their scroll util js file to be depr.

Is this possibly an issue on the assets optimization side? I’m like 14 support tickets from numerous providers in, any guidance will help. 

Screen shot of the console attached.

  • Patrick Freitas
    • FLS

    Hi Joshua Hohenstein

    I hope you are doing well.

    The shared screenshot isn’t an error just a warning that some of the functions are deprecated and the developers should soon update them, but usually won’t cause this issue.

    The problem is happening because of an inline overflow hidden in the body:

    [attachments are only viewable by logged-in members]

    A workaround until you find out why it is happening is by using:

    body{
        overflow: initial !important;
    }

    In WordPress > Appearance > Customise > Additional CSS.

    [attachments are only viewable by logged-in members]

    Since it is an inline CSS it makes it harder to find out what is actually appending it, but usually is indeed from a theme or JS.

    Could you also create a Staging site https://wpmudev.com/hub2/site/3106708/hosting/staging and grant the support access https://wpmudev.com/docs/getting-started/getting-support/#enabling-support-access and let us know if you allow us to run some tests there for example switch to a different theme or disable a couple of plugins?

    Best Regards
    Patrick Freitas