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Settings won't save despite displaying "updated/saved" notifications

I have just set up this plugin on another site and found it quite simple. When setting it up on this latest site I’m getting strange behaviour when attempting to add a Google Drive destination or save any settings at all.

I’ll select “add new” for a new Google Drive destination. Enter the Destination Name and Directory ID, select “Save Destination” expecting to be prompted to enter further details, as I was with the other site. The “The Destination has been added.” notification is displayed, but nothing else. Returning to “Snapshots > Destinations” none are listed.

I have the same issue when attempting to change anything within “Snapshots > Settings.” The “Settings have been update” notification is displayed, but no values change.

The site is a multisite installation with domain mapping, but so is my other site and Snapshot is working perfectly there. I’m stumped!

I have tried reinstalling the current latest version of WordPress, deactivating and reactivating the Snapshot plugin but neither has helped.

Thanks,

Matt

Sun, 26 Apr 2015 22:50:03
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  • Tyler Postle
    • Recruit

    Hey Matt,

    Hope you’re doing well today! This seems to be working fine for me, I just added the google drive destination successfully. Can you grant support support access so we can take a closer look and see the issue first hand.

    You can grant support access via admin dashboard – WPMU DEV > Support > Support Access > Grant Access.

    Look forward to hearing back!

    All the best,

    Tyler

  • Matt
    • Design Lord, Child of Thor

    Hi Tyler,

    Access granted. Give it a whirl!

    This is a relatively new multisite installation and currently only drives two ‘live’ sites. There is another one still in development and one other that’s just a duplicate I made for testing.

    Thanks for your help!

  • Sajid
    • DEV MAN’s Sidekick

    Hi Matt! Hope you are doing good today :slight_smile:

    I logged in to your website and can confirm the issue. But I am also unable to reproduce this issue on my sandbox multi site.

    So here we will do some troubleshooting, by deactivating/activating other plugins and theme. I did not take risk to do it myself without having FTP access. You can see flow chart to get help at the end of this page.

    https://wpmudev.com/manuals/using-wpmu-dev/getting-support/

    Please do that and let me know how it goes.

    Cheers, Sajid