Signed up for the Gold for the support and wondering how

Signed up for the Gold for the support and wondering how to access it. “It’s like having your own WordPress development team, for a tiny-tiny fraction of the cost of one developer!”

The forums are helpful but take hours to sort through all the conversations.

The Live Support – “Please note that members only sessions are for members to help and discuss with one another. — They will not necessarily contain a staff member.” Not exactly the “personal” help I was expecting.

Perhaps I either misunderstood what “support” means or maybe not finding the right link.

Just frustrated and needing some guidance.

  • Patrick Cohen
    • Technical Docs Wrangler

    Hi @realdude

    Forum search is one thing we have never really been very proud of, I’ll adnit :slight_frown:

    The most efficient way to search our forums is with Google by prefixing your search term with our site name, like so:

    Site:wpmudev.org search-term

    If, within a reasonable amount of your time, you haven’t found resolution for whatever issue you may be facing, please don’t hesitate to start a new topic by clicking the Ask a Question link in the menu at the topof your screen.

    We are continuously monitoring the front of the forums for new topics and will reply as fast as is humanly possible.

    As for the Live Support sessions, only a small handful are not manned by a member of staff

  • Patrick Cohen
    • Technical Docs Wrangler

    Hi again @realdude

    It all goes through the forum?

    Yes, that is what we choose to use as our ticketing system to keep everything open and accessible to members and search. :slight_smile:

    But we make a point of answering every new topic that gets posted. The forums are manned pretty much around the clock, and we have a system in place that monitors everything and alerts us to new and unanswered topics.

  • Patrick Cohen
    • Technical Docs Wrangler

    @realdude

    You’re welcome!

    I also just took a closer look at our Live Support session schedule because I gave you wrong information above: every one of our 5 daily sessions are now manned by a staff member. :slight_smile:

    Fully one-third of them are hosted by the developers and designers of our products, and the rest by support staff, many of whom have strong development/design backgrounds.

    So I think it’s a safe bet that you can find help for most any issue there too :slight_smile:

    Sorry for the previous error.