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[Smush Pro] CDN images sometimes are not loading

Hello,

Sometimes some images are not loading just for some browser and if we refresh the browser the images appear back.

We use Siteground and we use this plugin for server side cache https://wordpress.org/plugins/sg-cachepress/ might this plugin cause this? If yes, what option in particular?

Thank you

Fri, 15 May 2020 7:35:34
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  • Navneet Saraf
    • Ex Staff

    Hi Mission Control

    Hope you are doing well.

    Sorry to hear that you are facing an intermittent issue with the image loading.

    We tried to load multiple sections of your site including ‘Blog’, ‘Air Purification’, ‘Residential’ and others on Chrome, Firefox, Safari and Edge, but were unable to replicate the issue at our end.

    That said, as you mentioned you use SG Optimizer, it sure can be causing some conflicts. Can you please clear all cache and then clear your browser cache and check if the images load fine? If not can you temporarily disable the extension and see if it makes a difference?

    Also, did this issue appear as soon as you activated Smush, or it was when you activated Lazy Load or CDN? If so, can you please try disabling those options and see if the images load up correctly?
    If the issue persists, we can check your current configuration and make some tests on your site. Would you mind allowing Support Access so we can have a closer look at this?

    To enable support access you can follow this guide here:
    http://wpmudev.com/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Please let us know when support access is granted, if the above mentioned steps do not help load the images.

    Regards

    Nav