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What browsers are supported by Marketpress?

Quick question for ya this morning!

We have marketpress installed on http://www.dearhandmadelife.com as a way for people to pay for upcoming craft show booths and for the most part, it’s working great.

BUT – out of the hundreds of good transactions, we’ve had a couple of people email saying they have problems with entering the shipping address, specifically with the states dropdown.

Both times I’ve suspected user error, since there have been SO MANY good transactions – but the second one that came through with the states dropdown yesterday, the guy specifically said he was on an older computer. I reached out and asked what he was on and how he was browsing, and he said a mac with safari 4.05

Is there documentation somewhere on what browsers and versions of browsers are supported by marketpress that I can call out on the site, like you need to be rockin safari version xyz, chrome abc or whatever to pay for your booth?

Thanks!

Thu, 12 Sep 2013 11:41:26
  • Ash
    • Code Norris

    Hello Steph

    I hope you are well today and thanks for asking the question.

    In fact, MarketPress functionality is not limited to any browser. The thing you specified is styling. We always recommend to use up-to-date version as we provide the updated functionality. But, I just checked the checkout form again, and it seems there is simple style for the state dropdown. Also it is same as the country dropdown. So if the user face problem to use state dropdown, he should face problem in country dropdown too.

    In MarketPress plugin, there is no style provided for the dropdown. I checked your source and realized that your theme is using some CSS3 properties for styling. e.g. “box-sizing”.

    Anyway, would you please try removing or commenting out the code in line 120 of http://dearhandmadelife.com/wp-content/themes/dear-handmade-life/style.css

    like:

    blockquote, input, select, textarea, .author-box, .breadcrumb, .sticky, .taxonomy-description, .wp-caption {
    
/*background-color: #F5F5F5;
    
border: 1px solid #DDDDDD;*/
    
}

    FYI, CSS3 is not supported in older browser. And Safari 4.05 is much older as now it’s running Safari 6+. Also, you could move into your default WP theme to check if there is any issue with styling of your current theme.

    Hope it helps. Please feel free to ask if you have any more question.

    Cheers

    Ash