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When I check the "Reverse order" on facebook events widget all of the events dissapear

Hi

When I check the “Reverse order” on facebook events widget all of the events dissapear

Kind regards Hubbe

Fri, 22 Apr 2016 9:06:37
  • Sajid
    • DEV MAN’s Sidekick

    Hi hubbe,

    Hope you are doing good today :slight_smile:

    As stated in the other thread, I could not reproduce this issue on my own website using Panino theme. Did you made a plugin or theme conflict test ? If no then please make a test on as mentioned in this article and then check again.

    https://wpmudev.com/manuals/using-wpmu-dev/getting-support/

    I avoided to disable plugins and themes on your live website without your permission. If you need me to make a test and troubleshoot this issue then please send in FTP (in case I need to edit files) and WordPress admin login details in following format and I will be happy to assist. Please bear in mind that I will be doing disabling plugins and themes and also may editing the php files to find out the culprit.

    Subject: “Attn: Sajid Javed”

    -WordPress admin username

    -WordPress admin password

    -login url

    -FTP credentials (host/username/password)

    -link back to this thread for reference

    -any other relevant urls

    Select “I have a different question” for your topic – this and the subject line ensure that it gets assigned to me :simple_smile:

    https://wpmudev.com/contact/

    Take care and have a nice day :slight_smile:

    Cheers, Sajid

  • Sajid
    • DEV MAN’s Sidekick

    Hi Hubbe,

    Hope you are doing good today :slight_smile:

    Thanks for sending in the FTP and WordPress admin details. The host file thing did not helped because I am on Mac however I did added the domain with IP address in hosts file.

    This seems to work but I can’t make difference whether its a live or clone site. Both are same.

    Also, I can see you are using a different theme on hublog.se instead of upfront. You are still getting above issue with other theme as well ?

    Secondly, the FTP details you sent did not seem to work on my end. I keep getting following error using FileZilla.

    Error: Connection timed out after 20 seconds of inactivity

    Please advice – so we can move forward :slight_smile:

    Kind Regards,

    Sajid

  • Hubbe
    • The Incredible Code Injector

    Hi

    Answers to you questions in italic

    Thanks for sending in the FTP and WordPress admin details. The host file thing did not helped because I am on Mac however I did added the domain with IP address in hosts file.

    Answer: so you could access the clone as hublog.se from you local machine?

    This seems to work but I can’t make difference whether its a live or clone site. Both are same.

    Answer: I dont know what you mean with this statement? of course! the clone is the same! but you can use it to test on because it is not a live site

    Also, I can see you are using a different theme on hublog.se instead of upfront. You are still getting above issue with other theme as well ?

    Answer: I have not tried another theme, but that should not matter because the issue is with this theme and the theme is in your store.

    Secondly, the FTP details you sent did not seem to work on my end. I keep getting following error using FileZilla.

    Answer: I think you should use ssh with the same credentials that is safer. I do not have ftp installed.

    Kind regards Hubbe

  • Hubbe
    • The Incredible Code Injector

    Hi

    Answers to you questions in italic

    Thanks for sending in the FTP and WordPress admin details. The host file thing did not helped because I am on Mac however I did added the domain with IP address in hosts file.

    Answer: so you could access the clone as hublog.se from you local machine?

    This seems to work but I can’t make difference whether its a live or clone site. Both are same.

    Answer: I dont know what you mean with this statement? of course! the clone is the same! but you can use it to test on because it is not a live site

    Also, I can see you are using a different theme on hublog.se instead of upfront. You are still getting above issue with other theme as well ?

    Answer: I have not tried another theme, but that should not matter because the issue is with this theme and the theme is in your store.

    Secondly, the FTP details you sent did not seem to work on my end. I keep getting following error using FileZilla.

    Answer: I think you should use ssh with the same credentials that is safer. I do not have ftp installed.

    Kind regards Hubbe

  • Sajid
    • DEV MAN’s Sidekick

    Hi Hubbe,

    Hope you are doing good today :slight_smile:

    Thanks for providing more details. I could connect via SSH and SFTP (FileZilla) but the directory is empty. I don’t see any WordPress folders/files in there (see screenshots).

    [attachments are only viewable by logged-in members]

    I think, you created a new account with a specific directory access. I need to see files and edit the main file to check via it break the widget while selecting the reverse order.

    Also, its not a bug, because, as mentioned in my above and replies on your other thread. Its working just fine for me. Its not working only on one of your website. That’s why I requested the FTP details to take a closer look and see possibly can be done here to fix that issue.

    Look forward towards your response :slight_smile:

    Kind Regards,

    Sajid

  • Hubbe
    • The Incredible Code Injector

    Hi

    I have sent you the credentials again in case something was wrong.

    I can get to root dir and then go to /var/www with filezilla with those credentials

    go to ../var/www and there is the wordpress install

    Kind regards Hubbe

  • Sajid
    • DEV MAN’s Sidekick

    Hi Hubbe,

    Hope you are doing good today :slight_smile:

    Thanks for sending in the details again. After all the effort to access the dashboard, I tested the Facebook Events Widget reverse order option that worked perfectly fine for me. There are no upcoming events on your site but by importing all events, its displaying events just fine with both methods.

    I am unable to figure out what were causing this issue by deactivating network plugins and then activating them back one by one.

    If you see this issue back again then let me know and I will take another look. Take care and have a nice day :slight_smile:

    Best Regards,

    Sajid