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[Backups] Hosting and Snapshots backups

Hi there, We´re watching 155 backups from Snapshot Pro  and seem to be failing. Do we need so many backups? and Why are they failing?

At time, we have 30 hosting backups in our WPMUDEV hosting. Do we need 30 hosting backups and 155 Snapshot Backups? 
Thank´s in advance and kind regards.
Raúl

Wed, 25 May 2022 8:19:26
  • Riffaz Aman
    • Ex Staff

    Hi DeXafío ,

    Thank you for contacting us.

    Your site is hosted with us. If a site is hosted with us then 30 backups are part of the hosting plan and this cannot be disabled.
    We make those backups for you daily for 30 days. So there is no need to use snapshots at all from your side.
    If you use Snapshot for some reason, like you need additional backup older than 30 days, then you can use Snapshot.
    Please note, it doesn’t matter how many hosting backups (failed or otherwise) show in your Hub, hosting backups don’t affect your site’s storage: https://wpmudev.com/docs/hosting/storage/

    We can help you to delete those failed backups from Snapshot.
    To do that we request your FTP account credentials. Could you please send the credential details using our Direct Contact Form that has already been enabled for this ticket?

    To learn more about how to send the credentials using the Direct Contact Form, please, check this out: https://wpmudev.com/docs/getting-started/getting-support/#support-tickets-additional-details

    Also, please grant us the site access.
    To do that go to WPMU Dev > Support > Support access
    Click “Grant Support Access” blue button
    [attachments are only viewable by logged-in members]
    You can refer to https://wpmudev.com/docs/getting-started/getting-support/#enabling-support-access.

    Note: Please DO NOT share login credentials in the ticket reply (even if it’s private) for security purposes.

    Why are they failing?

    There could be one or more reasons for that.
    You can understand it by checking the Snapshot logs in Snapshot Pro > Snapshot Backups > Logs : https://wpmudev.com/docs/wpmu-dev-plugins/snapshot-4-0/#logs-tab

    Looking forward to hearing from you soon.

    Kind Regards,
    Riffaz.

    • DeXafío
      • DeXafío

      Yes I have deleted them and yes is the correct site. There are 3 new backups, all of them with fails. We check the logs (image attached) but We don´t actually understand what is failing. At time, I´d like to ask about sites we have connectet to our hub but are not hosted in WPmudev. Can they activate Snapshot and make backups? It´s not going to consume our storage? And last question, What if they have logs as me? Could you check what´s happening with my snapshot pro backups? Thank´s a lot in advance.

  • Riffaz Aman
    • Ex Staff

    Hi DeXafío ,

    At time, I´d like to ask about sites we have connectet to our hub but are not hosted in WPmudev.

    Can they activate Snapshot and make backups?

    Yes

    It´s not going to consume our storage?

    No, because you will get 10GB of free storage from the Snapshot.
    Please refer to the storage here https://wpmudev.com/docs/hosting/storage/#before-you-upgrade

    What if they have logs as me?

    We will fix it for you. :slight_smile:
    Please note, that those kinds of errors will not be created for all the sites if everything is ok on a particular site.
    If you are asking about hiding these kinds of logs on a specific site, you may want to use the user role plugin.

    Could you check what´s happening with my snapshot pro backups?

    It’s an unknown error.
    I forwarded this to our second-line support.
    They are checking this now.
    I’ll give you an update once they finish it.
    Please note, SLS works n complex issues that take time.
    So this may take longer than expected.

    Regards,
    Riffaz.

  • Prashant
    • Staff

    Hi DeXafío

    I hope you are doing well.

    We have worked on your request and after adding the following configs in wp-config file, we were able to do a successful manual backup:

    define('WP_MEMORY_LIMIT', '512M');
define('SNAPSHOT4_ZIPSTREAM_FLUSH_BUFFER', true);
define('SNAPSHOT4_CHUNKED_ZIPSTREAMING_LARGE', true );
define('SNAPSHOT4_FILE_ZIPSTREAM_LOG_VERBOSE', true);

    Could you please check if it works for you too?

    Kind Regards
    Prashant