The free version of the WPMU DEV Hub has all the features of the standard Hub available to full members, with a few restrictions.

This document aims to inform you of those restrictions so you don’t hit any unexpected snags as a free Hub user.

To remove these restrictions, you would want to upgrade your account to a full membership which would give you unrestricted access to everything WPMU DEV has to offer.

Overview screen in the free Hub

When adding a site to your Hub as a free Hub user, the only option available to you is to Connect a 3rd-party hosted site. You’ll also find some handy Getting started guides on this screen to help you get things up and running in no time.

Connect a new site in the free Hub

As a free Hub user, you have access to the Plugins feature in the Hub, but you can only install plugins from wordpress.org, your favorites list, or via ZIP or URL. To install the Pro version of any WPMU DEV plugin would require an account upgrade as noted at the beginning of this document.

Managing Plugins in the free Hub

The DNS Manager in the Hub is not available to you as a free Hub user. To manage the DNS of your domains in the Hub would require an account upgrade as noted at the beginning of this document.

The DNS Manager in the free Hub

The Team feature in the Hub enables you to add sub-users to your account, and grant them any access & management capabilities you need to help you manage your connected site(s) and Hub features.

As a free Hub user, you are limited to only one added team member. Once added, the New Team Member button would be disabled and you would need to upgrade your account as noted at the beginning of this document if you wish to add more.

Adding Team members in the free Hub

20.5 Clients & Billing

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The Clients & Billing portal enables you to manage all invoicing activities related to your clients and the sites where you’ve added them as clients in your Hub.

As a free Hub user, WPMU DEV will charge you a flat 5% fee on all transactions made through this portal, in addition to any fees levied by Stripe.

To remove the WPMU DEV transaction fee, you would need to upgrade your account as noted at the beginning of this document.

Clients & Billing in the free Hub

Clicking the White Label item in the main menu of the Hub will give you information about the white label options available to WPMU DEV members:

  • Hide our documentation & tutorial links and white label our plugins in your site admin with your own plugin labels, logo & footer text.
  • White label the Hub itself by installing the Hub Client plugin on your own domain.

As a free Hub user, these options are not available to you and would require an account upgrade as noted at the beginning of this document.

White Label not available in the free Hub

Note however that you can white label pretty much everything in your site using the free version of our Branda plugin, available at wordpress.org

20.7 Support & Community

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As a free Hub user, the only support options available to you under the Support tab are to chat with our Billing & Accounts team about anything related to your WPMU DEV account, or to submit a feature request.

Support for any other issues via the forums or live chat would require an account upgrade as noted at the beginning of this document.

Support options in the free Hub

Consequently, the support management options under the Community tab are locked as well, and would require an account upgrade as noted at the beginning of this document.

Note however that the Refer a Friend referral link is available to you as a free Hub user. You can refer your friends to WPMU DEV and earn Hero Points when they make their first payment, then exchange those points for free WPMU DEV membership.

Click the Refer a Friend button on the Community page to get your link, or click the How to Earn Points? button to learn more.

Community options in the free Hub

As a free Hub user, you can of course enable the Automate feature on your connected site(s) to ensure your plugins, themes & core WordPress are kept up to date.

However, you can only enable a once-weekly schedule to check for updates. All other scheduling options require an account upgrade as noted at the beginning of this document.

Automate schedule options in the free Hub

20.9 Performance, SEO & Security

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These Hub features are assured by our Hummingbird, Smush, SmartCrawl & Defender plugins.

As a free Hub user, you can enable any or all of these features, which will install the free version of each of our corresponding WPMU DEV plugins from wordpress.org on your connected site.

To enable the Pro features of any of these plugins & services would require an account upgrade as noted at the beginning of this document.

Performance, SEO and Security features in the free Hub

Backups for your connected sites are assured with our Snapshot plugin.

Snapshot backups in the free Hub

As a free Hub user, you can only trigger manual one-off backups and/or set a monthly backup schedule.

Snapshot backups schedule in the free Hub

You are also limited to 1Gb of free WPMU DEV storage. You can however connect the plugin to any of the following 3rd-party destinations so you can store as much as allowed by your plan at those destinations:

  • Amazon S3 (and S3 compatible storage)
  • Google Drive
  • Dropbox
  • FTP

To enable additional backup scheduling options and get up to 50Gb of free WPMU DEV storage (with the option to purchase more if needed), you would need to upgrade your account as noted at the beginning of this document.

The Uptime feature in the Hub enables you to continuously and automatically monitor your site’s uptime and be alerted whenever it goes down.

As a free Hub user, Downtime & Uptime Alert emails will be sent to your Hub account email address by default. You can change that default address to a different one if needed, but adding additional recipients for these alerts would require an upgrade to your account as noted at the beginning of this document.

Uptime recipient in the free Hub

Also, you can only set the alert threshold to 5 minutes or greater. To receive instant alerts, you would need to upgrade your account as noted at the beginning of this document.

Uptime options in the free Hub

The Reports feature in the Hub enables you to create comprehensive, white-labeled activity and performance reports for you and your clients.

As a free Hub user, you can only create one-time reports. The option to create recurring scheduled reports is locked and requires an account upgrade as noted at the beginning of this document.

Reports options in the free Hub

20.13 WPMU DEV Dashboard

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The WPMU DEV Dashboard plugin is what securely connects your site to your Hub via our API.

As a free Hub user, the WPMU DEV Dashboard in the wp-admin of your connected site(s) is a much-simplified version compared to that displayed to full members.

The Plugins, Support and White Label sections in the WPMU DEV Dashboard plugin are not accessible to free Hub users. In addition, the Dashboard screen only displays, and links to, those plugins & services to which you do have access as a free Hub user.

Gaining access to all pro services & plugins would require an account upgrade as noted at the beginning of this document.

WPMU DEV Dashboard as a free Hub user